IT Field Service Engineer / IT Engineer – Permanent – Ohio, US

Talent-Relay Limited; Columbus (OH); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

401K

Healthcare

Job summary

Talent-Relay Limited seeks an IT Field Service Engineer to support PC, software, network, and hardware troubleshooting across Ohio, with up to 70–80% travel to medical centers and hospitals. The role offers overtime, bonus potential, 401K, and healthcare benefits.

The engineer will install, diagnose, repair, and upgrade hardware and software, perform site surveys, and work both remotely and on-site with colleagues and customers.

Qualifications

• Prior experience as a technically qualified IT Field Engineer / IT Service Engineer.
• Strong hardware diagnostic skills, including PC hardware replacement.
• Proficiency in Windows 10, Windows Server, and MS SQL.
• Solid customer service experience and a results-oriented attitude.
• Ability to work independently and in cross-functional teams.
• Experience with desktop imaging and installing desktops.
• Experience with storage (RAID/NAS) and understanding routers/switches.

Responsibilities

• Install, support, and maintain product range at client sites.
• Conduct site surveys and provide on-site or reactive support.
• Provide scheduled maintenance and upgrade assistance remotely or on-site.
• Carry out installations following company procedures.
• Collaborate with customers and installers to ensure project success.

Skills

Hardware diagnostics

Windows 10

Windows Server

MS SQL

Customer service

Independent work

Site surveys

Desktop imaging

Networking basics

Job description

Dan Dorrington

Category :

• Permanent
• US

Job Title: IT Field Service Engineer / IT Engineer

Location: Ohio State region, Columbus

Job Type: Permanent / Full-time

Salary / Package: $80,000 – $90,000 + Overtime + Bonus +401K + Healthcare

Working setup: Regional Field Support / IT Engineer role, up to 70-80% travel.

Industry Sector: MedTech, Information Technology, Computer Networking, Medical Devices.

Introduction:

Talent-Relay has partnered with an innovative leader within the Healthcare and Med-Tech Space onboard a proactive IT Field Service Engineer, to support Network, Software & Hardware technology for their client base across the Ohio state region.

As an IT Field Engineer, you will be responsible for delivering top-tier service in PC (Windows), software, network, and hardware troubleshooting. The role involves extensive travel to medical centres and hospitals throughout Dallas, and the Central & Northern Texas area. Occasional support within other regions throughout the US when needed (PTO cover, large installation, projects).

Midweek overnight stays maybe likely, and some weekend work during busy periods. Excellent overtime rates for this role.

Key Responsibilities:

• Install, support, and maintain their product range.
• Conduct site surveys and provide on-site/reactive support.
• Provide scheduled maintenance and upgrade assistance, available both remotely and on-site.
• Carry out installations in accordance with company procedures.
• Collaborate with customers and installers.

Full expense framework; i.e. overtime payments, travel/fuel and per diem / food allowance.

This is a Field position will require up to 70%-80% travel.

Required Qualifications, Skills and Experience:

• Prior experience as a Technically qualified IT Field Engineering / IT Service Engineer
• Strong hardware diagnostic skills, including PC hardware (replacing PC components)
• Proficiency in Windows 10, Windows Server + MS SQL,
• Solid customer service experience & “Can Do / results oriented attitude
• Ability to work independently and in cross-functional team.
• Experience of Installing Desktops / Desktop imaging
• Previous experience with Installation, troubleshooting & resolving hardware issuesExperience of Storage – RAID / NAS
• Understanding of Routers & Switches

Nice to Have:

• A+ and Microsoft certifications a plus
• SQL knowledge is preferred
• Medical Devices, ideally Medical Imaging or Radiotherapy