IT Field Ops Team Lead - Tier II Support

Inserso Corporation; Sully Square (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading IT service provider in Chantilly, Virginia is seeking an experienced Contractor Team Lead. This role involves managing a team responsible for IT support for a major government client, ensuring quick resolution of IT issues and providing technical direction. Candidates must have substantial IT support experience and a proven leadership background. The position offers full-time employment with opportunities for professional growth.

Qualifications

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• 10 years of IT-related support experience, preferably through progressive technical roles.
• Solid understanding of ITIL principles and ability to obtain ITIL certification.

Responsibilities

• Plans and develops methods and procedures for service delivery.
• Serves as a designated manager to technical leads.
• Prepares and submits IT service-related reports.

Skills

IT support experience

Leadership

Attention to detail

Customer communication

ITIL principles

Education

Associate Degree or equivalent experience

Tools

ITSM (ServiceNow)

Telecommunications concepts

Job description

A leading IT service provider in Chantilly, Virginia is seeking an experienced Contractor Team Lead. This role involves managing a team responsible for IT support for a major government client, ensuring quick resolution of IT issues and providing technical direction. Candidates must have substantial IT support experience and a proven leadership background. The position offers full-time employment with opportunities for professional growth.