IT Field Engineer I - Northern Ohio

VC3, Inc.; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexibility

Well-being & Support

Grow with Us

People-First Culture

Transparent Leadership

Job summary

VC3, Inc. is seeking a Service Technician to deliver hands-on on-site IT support for client sites across the US and Canada. You will install hardware and software, troubleshoot workstations and printers, and coordinate with the VC3 team to resolve connectivity issues including VPN, Citrix and wireless networks.

The role emphasizes following the VC3 Way, timely communication, and educating clients on technical standards. Travel to client sites is expected as part of the position.

Qualifications

• 2 years of relevant technical experience OR 1 year in VC3 Service Technician I/II.
• 2 years experience managing Windows Client OS (10/11), Microsoft 365, viruses and security, TCP/IP, DHCP and DNS.
• Go Beyond, Own It, Be Curious, Serve as One – values aligned with VC3 culture.

Responsibilities

• Provide hands-on support at client sites, resolving hardware, software and network issues.
• Ensure client success via timely resolution and clear communication.
• Follow VC3 standards and processes for predictable customer outcomes.
• Install and set up new hardware and peripherals at client sites.
• Troubleshoot on-site workstation and printer issues.

Skills

Windows Client OS

Microsoft 365 / Office 365

Virus and Security

TCP/IP

DHCP

DNS

Tools

Windows Client OS (10/11)

Microsoft 365

DNS / DHCP

TCP/IP

Job description

Department: Service Delivery

Employment Type: Full Time

Location: Ohio

Description

At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.

We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious | Serve as One

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

The Impact you will have

In this role, you’ll provide hands-on support at client sites, resolving technical issues across hardware, software and networks. You will ensure client success through timely resolution and consistent communication. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer.

What you will be doing

• Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator
• Install and set up new computer hardware, software and peripherals
• Troubleshoot and resolve onsite issues related to workstations and printers
• Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix
• Educate and guide VC3 clients on technical standards and best practices
• Identify recurring issues and initiate problem tickets for them
• Make recommendations to the VC3 team for improvements of supported hardware and software
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Participate in the on-call rotation (1 week every 3-4 months)
• Additional duties as assigned

The tools you bring

• Full-time access to a vehicle, a valid driver's license, and no driving restrictions. Business class insurance for the vehicle if residing in Canada
• 2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3
• 2 years experience managing: Windows Client Operating Sytems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS
• Go Beyond – you take that extra step to create moments that are unexpected but appreciated.
• Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
• Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
• Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.

What’s in it for you

• Flexibility- We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
• Well-being & Support- Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well‑being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
• Grow with Us- Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career‑pathing to support internal mobility.
• People-First Culture- We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
• Transparent Leadership- From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.

Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment