IT Field Engineer I (Memphis, TN)

VC3; Memphis (TN); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Remote-friendly

Company-paid time off

401(k) / RRSP matching

Job summary

VC3, Inc. is seeking an on-site Service Technician to provide hands-on support at client sites across the United States and Canada, focusing on hardware, software, and network issues.

You will resolve problems, communicate status, and follow VC3 standards to ensure client success. You will travel to client sites in Memphis, perform hardware/software setup, troubleshoot workstations and printers, and address connectivity via VPN/RDS/Citrix.

Qualifications

• 2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3.
• 2 years experience managing: Windows Client Operating Systems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS.

Responsibilities

• Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator.
• Install and set up new computer hardware, software and peripherals.
• Troubleshoot and resolve onsite issues related to workstations and printers.
• Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix.
• Educate and guide VC3 clients on technical standards and best practices.
• Identify recurring issues and initiate problem tickets for them.
• Make recommendations to the VC3 team for improvements of supported hardware and software.
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients.
• Participate in the on-call rotation (1 week every 3-4 months).
• Additional duties as assigned

Skills

On-site hardware troubleshooting

Customer communication

Time management

Driving to client sites

Tools

Windows OS (10/11)

Microsoft Office 365

DNS

DHCP

VPN / RDS / Citrix

Job description

Description

At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.

Department: Service Delivery

Location: Memphis, Tennessee

We're a team of doers, builders, and tech whisperers who live by 4 core values:

• Go Beyond
• Own It
• Be Curious
• Serve as One

The Impact you will have

In this role, you'll provide hands-on support at client sites, resolving technical issues across hardware, software and networks. You will ensure client success through timely resolution and consistent communication. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer.

What you will be doing

• Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator
• Install and set up new computer hardware, software and peripherals
• Troubleshoot and resolve onsite issues related to workstations and printers
• Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix
• Educate and guide VC3 clients on technical standards and best practices
• Identify recurring issues and initiate problem tickets for them
• Make recommendations to the VC3 team for improvements of supported hardware and software
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Participate in the on-call rotation (1 week every 3-4 months)
• Additional duties as assigned

The tools you bring

• Full-time access to a vehicle, a valid driver's license, and no driving restrictions. Business class insurance for the vehicle if residing in Canada
• 2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3
• 2 years experience managing: Windows Client Operating Sytems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS
• Go Beyond - you take that extra step to create moments that are unexpected but appreciated.
• Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
• Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
• Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.

What's in it for you

• Flexibility- We're remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
• Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it's today's needs or tomorrow's goals, we've got you covered.
• Grow with Us - Whether you're just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
• People-First Culture - We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
• Transparent Leadership - From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.

Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.