IT Field Engineer I

Jobtailor; Hibbing (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

VC3 is seeking a Service Technician to provide hands-on support at client sites across hardware, software, and networks in Minnesota. You will travel to client locations, install and configure hardware and software, and resolve on-site issues, including printer and network connectivity.

Expect collaboration with the Service Coordinator to manage schedules and communications. The role requires strong Windows Client OS and Microsoft 365 expertise, plus VPN/RDS/Citrix familiarity.

Qualifications

• 2 years of relevant technical experience OR 1 year of experience in Service Technician I or II roles at VC3
• 2 years of experience managing Windows Client Operating Systems (10, 11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS
• CJIS requirements post-employment compliance

Responsibilities

• Provide hands-on support at client sites across hardware, software, and networks
• Drive to client sites as scheduled and communicate delays to the Service Coordinator
• Install and set up computer hardware, software, and peripherals
• Troubleshoot and resolve onsite workstation and printer issues
• Support connectivity issues involving ISPs, wireless networks, DHCP, DNS, VPN, RDS, and Citrix
• Educate and guide clients on technical standards and best practices
• Identify recurring issues and initiate problem tickets
• Recommend improvements to supported hardware and software
• Maintain accurate real-time timesheets and complete troubleshooting and client communication notes
• Follow the VC3 Way standards and processes to deliver predictable customer results
• Perform additional duties as assigned

Skills

Windows Client Operating Systems

Microsoft/Office 365

Troubleshooting

TCP/IP

DHCP

DNS

Virus and Security Management

Client Communication

Problem Ticket Initiation

Tools

VPN

RDS

Citrix

Job description

• Provide hands-on support at client sites across hardware, software, and networks
• Drive to client sites as scheduled and communicate delays to the Service Coordinator
• Install and set up computer hardware, software, and peripherals
• Troubleshoot and resolve onsite workstation and printer issues
• Support connectivity issues involving ISPs, wireless networks, DHCP, DNS, VPN, RDS, and Citrix
• Educate and guide clients on technical standards and best practices
• Identify recurring issues and initiate problem tickets
• Recommend improvements to supported hardware and software
• Maintain accurate real-time timesheets and complete troubleshooting and client communication notes
• Follow the VC3 Way standards and processes to deliver predictable customer results
• Perform additional duties as assigned

Requirements

• Full-time access to a vehicle
• Valid driver's license with no driving restrictions
• Business class insurance for the vehicle if residing in Canada
• 2 years of relevant technical experience OR 1 year of experience in Service Technician I or II roles at VC3
• 2 years of experience managing Windows Client Operating Systems (10, 11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS
• Must meet Criminal Justice Information Systems (CJIS) requirements post-employment
• Alignment with VC3 values: Go Beyond, Own It, Be Curious, and Serve as One

Core Competencies

Demonstrates expertise in troubleshooting and resolving hardware, software, and network issues while providing exceptional client support. Proficient in managing Windows Client Operating Systems and familiar with technical standards and best practices.

Highest-signal resume keywords

• Windows Client Operating Systems Management
• Microsoft/Office 365 Support
• Troubleshooting Hardware and Software Issues
• Network Connectivity Support
• CJIS Compliance

Hard Skills

• Troubleshooting
• Windows Client Operating Systems
• Microsoft/Office 365
• TCP/IP
• DHCP
• DNS
• Virus and Security Management
• Client Communication
• Problem Ticket Initiation
• Technical Standards Education

Soft Skills

• Client Support
• Communication
• Problem-Solving
• Adaptability
• Team Collaboration

Certifications & Qualifications

• Valid Driver's License
• Business Class Insurance

Industry Keywords

• Service Technician
• Technical Support
• Client Services
• VC3 Values

Tools & Technologies

• VPN
• RDS
• Citrix
• Computer Hardware
• Peripherals