IT Field Engineer

Brayley; Enfield (CT); Hybrid; USD 55,947 - 85,253; Full time

Benefits offered by this job

Company car scheme

Hybrid working

Travel across UK

Career development

Job summary

Brayleys Cars, part of the Johnsons-Brayleys integration, seeks an Automotive IT Field Engineer to support 30+ dealership sites across the UK, ensuring automotive IT systems integrate with core infrastructure.

You will work with the Group IT team on dealership systems, DMS platforms, networking and end‑user computing to deliver secure, reliable IT services for a growing automotive retail network.

Qualifications

• IT-related degree or equivalent IT experience (2–3 years in IT support).
• Experience in automotive IT environments, including DMS platforms such as Keyloop, RTC/CitNOW or similar systems.
• Familiarity with franchise-specific automotive IT systems and OEM platforms.
• Strong knowledge of IT networks, hardware, and software.
• Excellent problem‑solving skills and ability to work independently.
• Strong communication and customer service skills.
• Full UK driving licence and willingness to travel between sites as required.

Responsibilities

• Provide on-site and remote IT support for dealership systems, including hardware, software, and network troubleshooting.
• Support and maintain automotive‑specific IT systems, including DMS, OEM diagnostic platforms, and connected vehicle technologies.
• Manage IT Helpdesk tickets, ensuring timely resolution and excellent customer service.
• Install, configure, and maintain IT infrastructure, including networking, OS, and cloud services.
• Assist with the integration of OEM systems, telephony, and in‑dealership Wi‑Fi solutions.
• Work with dealership teams to understand operational needs and deliver IT solutions that improve efficiency and user experience.
• Maintain accurate documentation of system changes, configurations, and support activities.
• Escalate complex issues to IT Management or third‑party vendors when necessary.
• Ensure compliance with IT security policies and support cybersecurity best practices.
• Stay up to date with emerging automotive IT technologies and trends.

Skills

IT support

Automotive IT

DMS knowledge

Networking

Problem solving

Customer service

Driving licence

Education

IT-related degree

Tools

Keyloop DMS

RTC/CitNOW

Microsoft 365

Intune

Azure AD

Job description

JoinBrayleys Cars– Driving Excellence in Automotive Retail

Following the acquisition of Johnsons Cars, AWR Holdings UK Ltd has brought together two highly respected automotive businesses - Johnsons Cars and Brayleys Cars - to create one of the UK’s top 10 automotive retail groups.

This marks an exciting new chapter in our journey. By bringing together the strengths, experience and heritage of both businesses, we are creating a larger, stronger organisation with even greater opportunities for our people, our customers and the communities we serve.

While both businesses have their own proud histories and successes, they also share something fundamental: a commitment to delivering excellent service, building strong relationships and creating environments where people can thrive. As we come together as one group, we are focused on building on the very best of both organisations - combining expertise, sharing knowledge and creating a culture rooted in collaboration, respect and continuous improvement.

For our colleagues, this growth creates exciting opportunities. As a larger organisation, we can offer broader career pathways, increased mobility across our network, enhanced learning and development opportunities, and greater access to leadership and progression programmes. Whether you are just beginning your career or looking to take the next step, we are committed to helping our people develop, succeed and reach their full potential.

Our ambitions do not stop here. We remain focused on continued growth and investment, but we know that sustainable success is built by people. That is why we are committed to fostering an inclusive, supportive and high-performing workplace where every individual feels valued, empowered and recognised for the contribution they make.

At AWR Holdings, we believe our people are our greatest strength. Together, we are building a business where talent is nurtured, achievements are celebrated and meaningful careers can flourish.

Job Description

Company Overview:

Brayleys Cars and Johnsons are two industry-leading motor retail groups currently undergoing a significant integration process. Together, we form a dynamic and forward-thinking automotive dealer network operating across the UK.

As part of our continued growth and transformation, we are excited to offer a rare and exceptional opportunity for an Automotive IT Field Engineer to join our Group IT team. The role will be available across multiple locations, with positions offered across the North, Midlands, and South regions.

Job Summary:

As an Automotive IT Field Engineer, you will play a critical role in supporting and maintaining IT systems across 30+ dealership sites, ensuring automotive-specific technologies are effectively integrated with our core IT infrastructure. This hands‑on role requires experience with dealership management systems, vehicle diagnostic platforms, networking, end‑user computing, and connectivity solutions used within an automotive retail environment. You will work closely with the Group IT team to deliver secure, reliable, and efficient IT services that keep our business running smoothly.

Key Responsibilities:

• Provide on‑site and remote IT support for dealership systems, including hardware, software, and network troubleshooting.
• Support and maintain automotive‑specific IT systems, including Dealer Management Systems (DMS), OEM diagnostic platforms, and connected vehicle technologies.
• Manage IT Helpdesk tickets, ensuring timely resolution and excellent customer service.
• Install, configure, and maintain IT infrastructure, including:
  • Networking: TCP/IP, WAN, WLAN, SD-WAN
  • Operating Systems: Windows 10/11, Apple iOS, Android
  • Cloud Services: Microsoft 365, Intune, Exchange, SharePoint, Azure AD
• Assist with the integration of OEM systems, telephony, and in‑dealership Wi‑Fi solutions.
• Work with dealership teams to understand operational needs and deliver IT solutions that improve efficiency and user experience.
• Maintain accurate documentation of system changes, configurations, and support activities.
• Escalate complex issues to IT Management or third‑party vendors when necessary.
• Ensure compliance with IT security policies and support the implementation of cybersecurity best practices.
• Stay up to date with emerging automotive IT technologies and trends.

Qualifications & Experience:

• IT‑related degree or equivalent IT experience (2–3 years in IT support).
• Proven experience in automotive IT environments, including DMS platforms such as Keyloop, RTC/ CitNOW or similar systems.
• Familiarity with franchise-specific automotive IT systems and OEM platforms.
• Strong knowledge of IT networks, hardware, and software.
• Excellent problem‑solving skills and ability to work independently.
• Strong communication and customer service skills.
• Full UK driving licence and willingness to travel between sites as required.
• Competitive salary with access to the company car scheme.
• Opportunities for professional development and career progression.
• Exposure to cutting‑edge automotive and IT technologies.
• Supportive and collaborative work environment.

Other Requirements:

• Ability to travel across the UK to Visit sites and for key project work.
• Hybrid working flexibility (home and on‑site).