IT Enterprise Applications Administrator, Atlassian Admin

chaosindustries; El Segundo (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

CHAOS Industries is seeking an IT Enterprise Applications Administrator (Atlassian Admin) to own Jira, Jira Service Management, and Confluence across commercial and FedRAMP tenants. You will design workflows, automate processes, and enforce strict data-handling standards in a defense environment.

You will collaborate with IT, cybersecurity, compliance, and engineering, ensuring secure access, audits, and compliant deployments. Travel minimal, up to a few days per year.

Qualifications

• Experience administering Jira, Jira Service Management and Confluence in a FedRAMP environment.
• Ability to design workflows, automation rules, and access-control schemas.
• Strong collaboration with IT, security, compliance and engineering teams.

Responsibilities

• Own Jira, Jira Service Management and Confluence across commercial and FedRAMP tenants.
• Design, build, test, and maintain automation rules and workflows.
• Manage tenant architecture, permissions, and non-production roadmaps.
• Ensure data boundaries, CUI handling, and export controls across environments.
• Serve as escalation point for Atlassian support and maintain admin documentation.

Skills

Atlassian Admin

Jira

Jira Service Management

Confluence

Automation

Workflow design

SSO

FedRAMP

CMMC

NIST 800-171

Security compliance

Tenant management

Education

Bachelor's degree or equivalent

Tools

Atlassian Marketplace apps

Job description

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage-domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, Seattle, and London. For more information, please visit www.chaosinc.com.

Role Overview:

CHAOS Industries is looking for an IT Enterprise Applications Administrator (Atlassian Admin) to own the health, security, and day-to-day operation of our Jira, Jira Service Management, and Confluence environments across both our commercial and FedRAMP-authorized Atlassian tenants. Atlassian is where our engineering, IT, program, and compliance teams plan work, track delivery, handle service requests, and document how we operate. In a defense environment, that means keeping the platform fast and well-automated while holding it to strict data-handling, access, and audit standards. You will join the IT organization alongside infrastructure, cybersecurity, and service desk, and partner closely with the programs and engineering teams that depend on these tools every day.

Team mandate:

turn process pain points into clean workflows, reliable automations, and documentation people actually want to use, while keeping controlled information where it belongs. You will collaborate with IT, cybersecurity, compliance, engineering, and program teams, and be the go-to expert on how work gets tracked and recorded at CHAOS.

Ownership:

complete ownership of the Jira, Jira Service Management, and Confluence platforms in both tenants, including tenant architecture, service desk and workflow design, permission design, the automation strategy, and the roadmap for standardizing, cleaning up, and scaling our instances as programs grow.

Responsibilities:

• Administer and maintain Jira, Jira Service Management, and Confluence in both the commercial and FedRAMP Atlassian tenants, including projects, spaces, issue types, workflows, schemes, custom fields, screens, permissions, and global settings.
• Manage Jira Service Management (service desk) projects and workflows, including request types, queues, SLAs, approval flows, customer portals, and knowledge base links to Confluence.
• Work directly with IT, cybersecurity, HR, facilities, program, and other teams to identify manual requests and processes, map them end to end, and design and build workflows and automations that route, approve, and fulfill them with less manual effort.
• Maintain clear boundaries between tenants: ensure controlled unclassified information (CUI) and export-controlled data are created, stored, and shared only in the authorized environment, and keep tenant configurations consistent where appropriate.
• Design, build, test, and maintain automation rules in Jira and Confluence (triggers, conditions, branching, smart values, scheduled and webhook-based rules, and cross-product automations) to eliminate manual work, enforce process, and keep data consistent in each tenant.
• Track feature, app, and automation differences between commercial and FedRAMP environments, and plan around them so teams get comparable capabilities in either tenant.
• Manage user lifecycle and access, including onboarding and offboarding, group and role management, SSO and automated provisioning with our identity provider, and periodic access reviews, with access to the FedRAMP tenant limited to eligible users.
• Support security and compliance requirements (such as CMMC, NIST SP 800-171, and DFARS): apply least-privilege access, maintain audit logging and retention settings, and provide evidence for internal assessments and external audits.
• Evaluate, install, configure, upgrade, and retire Atlassian Marketplace apps and integrations, confirming each is approved and available for use in the FedRAMP tenant before deployment.
• Gather requirements from stakeholders and translate them into project templates, workflows, JQL filters, dashboards, and reports; drive standardization across programs.
• Govern Confluence content: space structure, page templates, ownership, marking, archiving, and retention, so documentation stays current, properly handled, and easy to find.
• Follow the change control process for platform changes; plan and execute upgrades, migrations, content moves between tenants, and instance cleanups, and communicate changes and release notes to users.
• Serve as the escalation point for Atlassian support requests, perform root-cause analysis, and work with Atlassian support when needed.
• Create and maintain administrator documentation, runbooks, and user training materials.

Travel:

minimal, up to