IT Enterprise Applications Administrator, Atlassian Admin

Chaos Industries; El Segundo (CA); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Free daily lunch onsite

Job summary

CHAOS Industries is seeking an IT Enterprise Applications Administrator (Atlassian Admin) to own Jira, Jira Service Management, and Confluence across both commercial and FedRAMP tenants. You will ensure secure, automated workflows, compliant data handling, and smooth day-to-day operations in a defense-oriented environment.

You’ll collaborate with IT, cybersecurity, and program teams, implement automation rules, manage access, and support audits, all while maintaining clear configuration

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field or equivalent experience.
• Hands-on experience administering Jira and Confluence Cloud for a multi-team organization.
• Experience with FedRAMP-authorized or government cloud environments and managing separate commercial and regulated tenants.

Responsibilities

• Administer and maintain Jira, Jira Service Management, and Confluence across commercial and FedRAMP tenants, including projects, spaces, workflows, and permissions.
• Manage Jira Service Management projects, workflows, queues, SLAs, and knowledge base links to Confluence.
• Collaborate with IT, cybersecurity, HR, facilities, and programs to map requests and design automated workflows that reduce manual effort.

Skills

Jira administration

Confluence administration

Atlassian automation

FedRAMP compliance

Education

Bachelor’s degree in Information Technology, Computer Science, Information Systems

Tools

Jira

Confluence

Jira Service Management

Atlassian Marketplace apps

Job description

IT Enterprise Applications Administrator, Atlassian Admin

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage - domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, Seattle, and London. For more information, please visit www.chaosinc.com.

Role Overview

CHAOS Industries is looking for an IT Enterprise Applications Administrator (Atlassian Admin) to own the health, security, and day-to‑day operation of our Jira, Jira Service Management, and Confluence environments across both our commercial and FedRAMP-authorized Atlassian tenants. Atlassian is where our engineering, IT, program, and compliance teams plan work, track delivery, handle service requests, and document how we operate. In a defense environment, that means keeping the platform fast and well-automated while holding it to strict data-handling, access, and audit standards. You will join the IT organization alongside infrastructure, cybersecurity, and service desk, and partner closely with the programs and engineering teams that depend on these tools every day.

• Team mandate: turn process pain points into clean workflows, reliable automations, and documentation people actually want to use, while keeping controlled information where it belongs. You will collaborate with IT, cybersecurity, compliance, engineering, and program teams, and be the go‑to expert on how work gets tracked and recorded at CHAOS.


• Ownership: complete ownership of the Jira, Jira Service Management, and Confluence platforms in both tenants, including tenant architecture, service desk and workflow design, permission design, the automation strategy, and the roadmap for standardizing, cleaning up, and scaling our instances as programs grow.

Responsibilities

• Administer and maintain Jira, Jira Service Management, and Confluence in both the commercial and FedRAMP Atlassian tenants, including projects, spaces, issue types, workflows, schemes, custom fields, screens, permissions, and global settings.


• Manage Jira Service Management (service desk) projects and workflows, including request types, queues, SLAs, approval flows, customer portals, and knowledge base links to Confluence.


• Work directly with IT, cybersecurity, HR, facilities, program, and other teams to identify manual requests and processes, map them end to end, and design and build workflows and automations that route, approve, and fulfill them with less manual effort.


• Maintain clear boundaries between tenants: ensure controlled unclassified information (CUI) and export‑controlled data are created, stored, and shared only in the authorized environment, and keep tenant configurations consistent where appropriate.


• Design, build, test, and maintain automation rules in Jira and Confluence (triggers, conditions, branching, smart values, scheduled and webhook-based rules, and cross-product automations) to eliminate manual work, enforce process, and keep data consistent in each tenant.


• Track feature, app, and automation differences between commercial and FedRAMP environments, and plan around them so teams get comparable capabilities in either tenant.


• Manage user lifecycle and access, including onboarding and offboarding, group and role management, SSO and automated provisioning with our identity provider, and periodic access reviews, with access to the FedRAMP tenant limited to eligible users.


• Support security and compliance requirements (such as CMMC, NIST SP 800-171, and DFARS): apply least-privilege access, maintain audit logging and retention settings, and provide evidence for internal assessments and external audits.


• Evaluate, install, configure, upgrade, and retire Atlassian Marketplace apps and integrations, confirming each is approved and available for use in the FedRAMP tenant before deployment.


• Gather requirements from stakeholders and translate them into project templates, workflows, JQL filters, dashboards, and reports; drive standardization across programs.


• Govern Confluence content: space structure, page templates, ownership, marking, archiving, and retention, so documentation stays current, properly handled, and easy to find.


• Follow the change control process for platform changes; plan and execute upgrades, migrations, content moves between tenants, and instance cleanups, and communicate changes and release notes to users.


• Serve as the escalation point for Atlassian support requests, perform root‑cause analysis, and work with Atlassian support when needed.


• Create and maintain administrator documentation, runbooks, and user training materials.


• Travel: minimal, up to roughly 10% (occasional trips to company offices).


• Physical demands: primarily sedentary work at a computer; occasional movement around the office.


• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or another related field or equivalent work experience


• Hands‑on experience administering Jira and Confluence Cloud for a multi‑team organization, including permission schemes, workflows, custom fields, and project and space configuration.


• Experience administering Atlassian products in a FedRAMP-authorized or other government cloud environment, or comparable experience managing separate commercial and regulated tenants.


• Proven track record building and maintaining automation rules in Jira and Confluence, including conditions, branching, smart values, and scheduled or webhook-triggered rules.


• Experience configuring and administering Jira Service Management, including request types, queues, SLAs, approval workflows, and customer portals.


• Working knowledge of JQL, with the ability to build filters, dashboards, and reports for non-technical stakeholders.


• Experience managing users and groups, including SSO and automated provisioning (SAML/SCIM) with an identity provider such as Entra ID or Okta.


• Familiarity with handling CUI and working under frameworks such as NIST SP 800-171, CMMC, or DFARS 252.204-7012, including access control, audit logging, and data‑handling requirements.


• Experience working with stakeholders to map processes and turn them into automated workflows, with clear written and verbal communication.


• Experience working within a change management process and documenting administrative procedures.


• U.S. person status, as required for access to CUI and export‑controlled data (ITAR/EAR).

Preferred Requirements

• Active U.S. government security clearance, or the ability to obtain one.


• Atlassian certification in Jira or Confluence administration; security certification such as Security+ or CISSP.


• Experience supporting CMMC, NIST 800-171, or FedRAMP assessments, including producing evidence and responding to auditor requests.


• Scripting or API experience (REST APIs, Python, PowerShell, or ScriptRunner) to extend automation beyond built‑in rules.


• Experience with ITIL or ITSM practices, and with migrating or consolidating Atlassian instances or moving content between tenants.

Why CHAOS?

• Health Benefits: Medical, dental, and vision benefits 100% paid for by the company


• Additional benefits: 401k (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more


• Our Perks: Free daily lunch while you're working onsite, fully-stocked kitchen, unlimited PTO, casual dress code


• Compensation Components: Competitive base salaries, generous pre-IPO stock option grants, relocation assistance, and (coming soon!) annual bonuses


• Team Growth: 500+ employees and counting across 5 global offices

Salary Range: $140,000 - $200,000

The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus, equity, and benefits. If your compensation requirements fall outside of the range, we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations.

Recruiting Agencies: CHAOS Industries does not accept unsolicited resumes or outreach. Unsolicited submissions will not be reviewed or compensated.

Please note this position does not necessarily require eligibility to obtain and maintain a U.S. security clearance.

EXPORT CONTROLS - This position may require access to information and technology that is subject to U.S. export controls. Your responses to the questions below will be used solely to determine your eligibility under U.S. law to receive information and materials subject to U.S. export controls.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in CHAOS Industries’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.