IT Engineering Technician: Hardware & Firmware Support

Nomad Global Communication Solutions

Columbia Falls (MT)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Nomad GCS is seeking an IT Engineering Technician to support deployment, configuration, testing, and lifecycle support of NTC hardware and related IT Engineering hardware and software. You will work with IT Engineering, Embedded Systems, Software, Manufacturing, and Field Service to ensure configurations are correct, validated, and documented for production and deployment.

Responsibilities include hardware configuration, firmware deployment, diagnostics, testing, and field support.

Qualifications

Associate degree, technical certification, or equivalent experience in Electronics Technology, Information Technology, Computer Engineering Technology, Mechatronics, or related field.
Experience troubleshooting electronic or computer-based systems.
Ability to read electrical schematics, wiring diagrams, and technical documentation.
Experience flashing firmware and configuring embedded hardware preferred.
Familiarity with networking fundamentals including Ethernet and TCP/IP.

Responsibilities

Configure NTC hardware according to engineering documentation and customer requirements.
Flash firmware onto embedded controllers, sensors, communication modules, and supporting hardware.
Verify firmware revisions and hardware compatibility prior to deployment.
Apply engineering-approved system configurations and configuration files.
Prepare production-ready NTC hardware for manufacturing and customer projects.
Verify configured systems meet engineering and production requirements before release.
Use configuration tools to produce configuration files for NTC.
Install or assist with installation of embedded controllers, sensors, operator interfaces, networking hardware, and supporting equipment.
Assemble prototype systems and engineering test hardware.
Verify wiring, communication networks, connectors, and power distribution.
Execute engineering-developed functional and validation test procedures.
Test hardware on dedicated test boards before delivery to production while documenting results and raising issues with Engineering.
Assist with production acceptance testing of NTC hardware.
Verify communication across CAN, Ethernet, serial, and other embedded communication networks.
Collect diagnostic information, system logs, and test results.
Assist with environmental, vehicle, production, and field validation testing.
Document testing results and report abnormalities to Engineering.
Support Production during NTC hardware installation and commissioning.
Troubleshoot routine hardware configuration issues using established engineering procedures.
Escalate hardware design or software-related issues to Engineering.
Verify customer systems prior to shipment.
Occasional travel to Libby, MT to support NTC production, integration, and commissioning activities.
Perform basic field support activities, including firmware updates, hardware configuration, and routine troubleshooting, while escalating complex technical issues to Engineering.
Troubleshoot NTC hardware, wiring, connectors, sensors, communication devices, and supporting electronics.
Replace defective hardware modules and verify system operation.
Collect information supporting engineering root cause investigations.
Support field personnel during installation and service activities.
Document corrective actions and recurring issues.
Maintain hardware configuration records.
Record firmware revisions and hardware versions.
Document production changes and hardware modifications.
Update troubleshooting documentation and assembly procedures.
Maintain engineering build records and configuration history.
Assist with engineering-developed hardware configuration automation tools.
Coordinate with Engineering, Quality, Manufacturing, and Service teams to resolve technical issues and implement corrective actions.
Assist with prototype development, system integration, testing, and deployment of new technologies and hardware solutions.
Support automation tools, technical documentation, knowledge bases, and troubleshooting procedures to improve operational efficiency.
Verify system readiness and operational performance prior to customer delivery and production release.
Provide remote and onsite technical support, including occasional travel for deployment, integration, maintenance, and support activities.