Application Engineer, Process & Safety

ZipRecruiter; Orlando (FL); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in hydrogen sensing technology is seeking an Application Engineer. In this role, you will collaborate with customers to develop tailored solutions, support the sales team with technical expertise, and ensure customer satisfaction through effective problem solving and engagement. Ideal candidates will have a strong engineering background, familiarity with hydrogen applications, and a passion for ensuring client success.

Qualifications

• Intellectual curiosity and attention to detail.
• Experience with gas sensing, especially hydrogen applications is preferred.
• Strong communication skills across multiple customer levels.

Responsibilities

• Propose solutions based on customer needs and trends.
• Support the sales team and provide customer training as needed.
• Gather customer application requirements for effective solution design.

Skills

Problem solving

Analytical skills

Customer engagement

Technical support

Education

Bachelor's degree in Engineering

Job description

Job DescriptionJob Description

We are seeking an Application Engineer, Process & Safety to become an integral part of our team!

Position Summary

The Sales Applications Engineer is a technical and commercial resource with a thorough understanding of how H2scan’s Hydrogen sensor and analyzer solutions meet the needs of our customers. Their primary function is to provide an optimized product or solution that addresses the customer’s business need. Additional responsibilities will be to deliver product and application training, provide occasional after sales support, and use the acquired market knowledge to guide product roadmaps.

The Application Engineer will work closely with the sales team, engineers, and others to provide the best solution for our customers. They will assist in translating that solution into a compelling customer proposal. The role will be focused on all the applications served by our Process and Safety sensors and analyzers.

H2scan is a growth focused company with a bias for action and wants people with a passion to win. The successful candidate must be a self-starter and have a “get-things-done” mindset. The candidate is expected to be curious by nature and won’t be afraid to ask why until all the information related to an application or business need has been uncovered and the appropriate solution proposed.

Essential Functions / Responsibilities:

Business Partnering

1. Has knowledge of the customer’s process and safety needs, proposes solutions for customers, and conveys those needs and trends back into the business.

2. Is customer obsessed and drives that culture into the organization by holding people accountable to customer commitments.

3. Partners with H2scan employees to deliver a gold class level of support to your customers.

4. Escalates customer issues when necessary to appropriate H2scan Management.

5. Represents H2scan at appropriate customer and industry events to network and promote H2scan.

6. Helps advance sales, supports tradeshows and provides content for newsletters.

Primary Functions

1. Gathers all the necessary Customer’s application and business needs, and compiles H2scan designs to solve their problem. Guides customers on the solution and how the H2scan solution meets their immediate and lifetime needs.

2. Works with Customers and Sales to secure customer design wins with H2scan’s products.

3. Supports quote proposals to customers by providing application designs to account teams.

4. Contributes to sales presentations, as well as demonstrating solutions to customers.

5. Provides clients with technical support as needed, and relays information to H2scan’s development teams for ongoing maintenance and roadmap consideration.

6. Provides customer feedback and application trends to marketing and product management team.

7. Supports testing of new or existing products to ensure they work in applications as intended.

8. Maintain knowledge of advancements in the Hydrogen industry as well as sensing and analyzer technologies.

Accountability, Planning & Reporting

1. Improve customer and vendor confidence through superior product knowledge.

2. Identify and communicate new sales potential at customers.

3. Excellent communication and presentation skills. Communicates succinctly, responds to customers in a timely manner.

4. Disciplined record-keeping to track the solutions, product to application mapping and best practices.

5. Perpetually share learned experiences to advance group knowledge.

6. Promote awareness of all our sales and services to customers.

7. Provide world-class support to customers and understand the appropriate urgency level and escalation paths to resolve challenges.

Customer Relations

1. Supports the sales team on sales calls (occasionally travelling to customer sites).

2. Understands the customer needs and applications, and H2scan’s solutions to those needs. Develops cost-effective offerings for customer needs.

3. Adapt to different personality types to utilize the most effective form of communication (in-person, email, text, phone, online, etc.).

4. As required, provides internal and external (customer) training on our products and how they address customer problems.

5. Updates customer engagements in H2scan’s CRM.

Knowledge, Skills & Experiences

1. Is intellectually curious; continuously strives to understand more about the customers applications, why and how, and looks for the best way to solve their problems.

2. Pays attention to detail - ensures all parts of the solution work as intended.

3. Strong problem solving and analytical skills.

4. A well-organized and self-directed individual with strong time management skills

5. Team player focused on the success of H2scan and the customer.

6. Ability to deal with difficult customers and the factory where tact may be required to maintain continuing harmonious relationships.

7. Passion for learning, educating, and building technological solutions that solve business problems.

Job Requirements:

1. Bachelor’s degree in Engineering (or equivalent with relevant experience).

2. Familiarity and experience with gas sensing, in particular Hydrogen applications is advantageous.

3. Experienced at engaging customers at multiple levels and functions (e.g., operating, engineering, maintenance, and management) within customer or prospect organizations.

4. Knows how to communicate with customers on both the system and component level topics.

5. Creates Believability, Likability and Trust with customers.

6. Demonstrated capacity to manage multiple simultaneous responsibilities and multi-task.

7. The candidate must be located near a major airport and is expected to travel occasionally.

Location:Valencia, CA. (Remote positions may be considered)

Company DescriptionAbout H2scan Corporation
H2scan was founded in 2002, and is headquartered in Valencia, California. H2scan helps our customers meet safety, regulatory and process control requirements in mission critical industries such as energy, utility, petrochemical, fuels cell and gas lines. We do that by providing the most accurate, tolerant and affordable continuous hydrogen sensors for monitoring of industrial processes that generate or use H2, including transformer condition monitoring. H2scan holds 33+ patents and our products are sold in over 50 countries.

Equal Employment Opportunity Employer
H2scan is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to , , , sex, and , , status, protected veteran status, or any other characteristic protected by law.Company DescriptionAbout H2scan Corporation
H2scan was founded in 2002, and is headquartered in Valencia, California. H2scan helps our customers meet safety, regulatory and process control requirements in mission critical industries such as energy, utility, petrochemical, fuels cell and gas lines. We do that by providing the most accurate, tolerant and affordable continuous hydrogen sensors for monitoring of industrial processes that generate or use H2, including transformer condition monitoring. H2scan holds 33+ patents and our products are sold in over 50 countries.

Equal Employment Opportunity Employer
H2scan is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to , , , sex, and , , status, protected veteran status, or any other characteristic protected by law.