IT Engineer - Own Tech Ops in a Fast-Growing AI Startup

Happyrobot Inc.; United States; Remote; USD 15,000 - 24,000; Full time

Benefits offered by this job

Equity

Job summary

HappyRobot Inc. in Mexico hires an IT Engineer to lead internal tech operations, onboarding, IAM, and device management. You’ll ensure smooth onboarding, manage access, and maintain the office tech stack across macOS/Windows and MDM tools.

Join a fast-growing AI startup with equity and opportunities to own initiatives. Fluency in English and Spanish is required, plus a proactive, autonomous approach.

Qualifications

• 0–2 years in IT support or junior systems administration.
• Hands-on with at least one IDP (Okta or Google Auth), one MDM, and a ticketing tool.
• Solid troubleshooting for macOS and Windows.
• Professional English (B2+) and fluent Spanish.
• Comfortable in a fast-growing startup environment with autonomy.

Responsibilities

• Technical Support (Tier 1) for hardware and software incidents.
• Onboarding & Offboarding: equipment setup and access provisioning for new hires.
• Identity & Access Management across Google Workspace, Slack, etc.
• Device Management: enroll and manage laptops with Kandji/Jamf and ensure security policy compliance.
• Office Infrastructure: maintain local connectivity and video conferencing systems.

Skills

IT Support

Onboarding

IAM

MDM

Device Management

Networking

Tools

Okta

Google Auth

Kandji

Jamf

Ticketing Tool

Job description

HappyRobot Inc. in Mexico hires an IT Engineer to lead internal tech operations, onboarding, IAM, and device management. You’ll ensure smooth onboarding, manage access, and maintain the office tech stack across macOS/Windows and MDM tools.

Join a fast-growing AI startup with equity and opportunities to own initiatives. Fluency in English and Spanish is required, plus a proactive, autonomous approach.