IT Engineer | Operations

Valtech; United States; Remote; USD 85,000 - 130,000; Full time

Benefits offered by this job

Частная медицинская страховка

Образовательная программа

Программа благополучия

Бесплатные напитки

Мероприятия и командные выезды

Конкурентные условия и отпуск 24 дня

Сложные и интересные проекты

Классные коллеги

Честная обратная связь

Job summary

Valtech ищет IT-Engineer | Operations для поддержки второго уровня, администрирования и улучшения IT-инфраструктуры. Ваша работа охватывает управление устройствами, жизненным циклом пользователей, Microsoft 365 и сетевые задачи.

Роль требует hands-on опыта, умения работать в международной среде и знания по безопасной эксплуатации систем. Предлагается конкурентная оплата и корпоративные программы развития.

Qualifications

• Практический опыт в IT-операциях, системном администрировании или аналогичной инфраструктурной роли не менее 3 лет.
• Умение самостоятельно расследовать технические проблемы, администрировать IT-системы и брать ответственность за решение проблемы от диагноза до устранения.
• Управление устройствами Windows и macOS, включая конфигурацию, обновления и развёртывание ПО.

Responsibilities

• Обеспечение вторичной линии поддержки и актуализация инцидентов, устранение сложных проблем конечных точек, ОС, приложений, сети.
• Управление жизненным циклом устройств Windows и macOS, администрирование Active Directory и Entra ID, учет пользователей, разрешения, аутентификация.
• Администрирование Microsoft 365: пользователи, группы, лицензии, настройки совместной работы.

Skills

Endpoint управление

Identity & Microsoft 365

IT поддержка

Сетевые основы

Scripting & автоматизация

IT service management

Безопасность и контроль доступа

CI/CD сотрудничество

Использование AI-инструментов

Английский язык

Tools

Active Directory

Entra ID

Microsoft 365

PowerShell

Job description

Описание:

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

Задачи:

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of:

• The work we do and the innovation we drive
• Our values of share, care and dare
• A workplace culture that fosters creativity, diversity and autonomy
• Our borderless, global framework, which enables seamless collaboration

IT Operations & Troubleshooting: Handle second-line support and elevate incidents, troubleshoot complex endpoints, operating system, application, network, and access issues, and drive problems through resolution.

Endpoint & Identity Management: Manage the lifecycle of Windows and macOS devices, administer Microsoft Active Directory and Entra ID, and manage user accounts, permissions, authentication, and access.

Microsoft 365 Administration: Administer Microsoft 365 services, including users, groups, licenses, permissions, and collaboration tools.

Infrastructure & Connectivity: Support Windows and Linux servers, virtualization, cloud-based services, and network connectivity, working with specialist teams and vendors when needed.

Server and virtualization: Windows and Linux server administration and virtualization technologies such as VMware or Hyper‑V.

Cloud administration: Cloud platforms management such as Azure, AWS, or GCP.

Automation & Continuous Improvement: Use PowerShell and other scripting tools to automate repetitive tasks, resolve recurring issues, and improve operational efficiency.

Security & Documentation: Apply security and least-privilege principles, follow incident and change‑management processes, and maintain clear technical documentation and operational procedures.

Collaboration & Projects: Contribute to IT projects, system upgrades, migrations, and new technology implementations while sharing knowledge with colleagues across local and international teams.

Требования:

You are a hands‑on IT professional with at least 3 years of practical experience in IT Operations, System Administration, or a similar technical infrastructure role.

You can independently investigate technical issues, administer IT systems, and take ownership of problems from initial diagnosis through to resolution.

• Endpoint management: Administering and troubleshooting Windows and macOS devices, including provisioning, configuration, patching, and software deployment.
• Identity & Microsoft 365: Working with Active Directory and/or Entra ID, user and access administration, authentication, permissions, and Microsoft 365 services.
• IT support & troubleshooting: Handling escalated incidents involving operating systems, applications, hardware, user access and network connectivity.
• Networking fundamentals: Troubleshooting TCP/IP, DNS, DHCP, Wi‑Fi, LAN, and VPN connectivity issues.
• Scripting & automation: Using PowerShell or another scripting language to automate administrative tasks and improve IT processes.
• IT service management: Working with an ITSM platform, ticketing system, and structured incident, request and change‑management processes.
• In addition, you: Have a security‑conscious mindset and understand access control, least privilege, and the importance of reliable IT operations.
• Can prioritize incidents and tasks, work independently, and collaborate effectively with technical teams, service desk colleagues, and external vendors.
• Communicate clearly in English, both verbally and in writing, in an international working environment.
• Take initiative, document your work, and look for lasting solutions rather than repeatedly fixing the same issues.
• CI/CD pipelines and collaboration with development or DevOps teams.
• Using AI tools responsibly to support troubleshooting, scripting, documentation, and IT automation.

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. Commitment to reaching all kinds of people We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

Условия:

As an IT Engineer | Operations, you will take ownership of second‑line IT support and the administration, maintenance and continuous improvement of our IT environment across Windows, macOS, Linux. You will work hands‑on with endpoint management, Microsoft 365, identity and access management, infrastructure, and automation to ensure reliable and secure IT services across our organization.

• Private health insurance We hope you will never need it, but nevertheless, we offer private health insurance to all our employees.
• Education program We never stop learning, that’s why we offer our employees an educational program with training and certification.
• Wellbeing program We all deserve to live a healthy and well‑balanced life. It’s not an option, it’s a necessity!
• Free beverages Enjoy free coffee, drinks, and snacks at work, or join one of our famous company dinners.
• Events We enjoy spending time together, not only at work. Ski trips, carting, laser‑tag, wine tasting, picnics, cooking classes… you name it – we’ve done it! There are plenty of cool events to join and to get to know your colleagues.
• Competitive conditions Besides a competitive salary and 24 days of vacation, you will join annual company events with the whole team.
• Challenging projects Ready for a challenge? We guarantee you’ll find challenging projects at Valtech!
• Cool colleagues What’s the most important thing in a job? Cool colleagues with whom you spent most of the time during the week. We have many of them!
• Honest feedback Honesty, openness and respect are among our core values. We encourage an open feedback culture in order to build trust and grow together.

We do not require information such as age, gender, marital status, or a headshot in your application.

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.