IT Engineer I

Oscar Health; Phoenix (AZ); Hybrid; USD 101,844 - 133,670; Full time

Benefits offered by this job

Unlimited vacation

Equity grants

Bonuses

Job summary

Oscar Health is seeking an IT Engineer to support enterprise applications and automate business solutions. You will manage user devices, analyze and install operating systems, and support enterprise software within a hybrid Tempe, AZ office.

The role emphasizes SSO, Mac management via Jamf, documentation, lifecycle administration, and automation to improve productivity and security across the IT stack.

Qualifications

• 2+ years IT experience, including 1+ year in user support in a cloud-first environment.
• 1+ year experience in a high-growth SaaS environment.
• Proficiency with Okta identity and access management.
• 1+ year of using Jamf to manage Mac OS devices.

Responsibilities

• Handle SSO for new applications with Okta and troubleshoot related issues.
• Support the Mac OS fleet using Jamf for performance and security.
• Develop and maintain documentation for supported applications.
• Manage user identities lifecycle including provisioning and deprovisioning.
• Create and maintain automated onboarding/offboarding workflows.
• Build policies and scripts using vendor APIs for SaaS services (Google Workspace, Slack, Zendesk).
• Provide operational support including account management, workflow optimization, and log analysis.
• Participate in on-call rotations to respond to incidents per monitoring and escalation protocols.
• Ensure systems comply with SOPs and organizational guidelines.
• Establish, configure, test, and maintain operating systems and SaaS apps.
• Respond quickly to technical issues to minimize downtime.

Skills

Okta IAM

Jamf (Mac)

SaaS administration

Log analysis

Job description

About the Role

As a key member of the IT Engineering team, you will be responsible for supporting enterprise applications and providing innovative solutions to business challenges through automation. The role involves managing user devices, analyzing, installing, modifying, and supporting operating systems and enterprise software. You will play a crucial part in ensuring the seamless integration and operation of IT systems within the organization.

Work Location

This position is based in our Tempe, AZ office and requires a hybrid work schedule with three days of in‑office work per week. Thursdays are a required in‑office day for team meetings and events; your other two office days are flexible to suit your schedule.

Pay Transparency

The base pay for this role is $101,844.00 – $133,670.25 per year. In addition, you will be eligible for unlimited vacation, company equity grants, annual performance bonuses, medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Responsibilities

• Handle Single Sign‑On (SSO) of new applications with Okta and troubleshoot related issues.
• Support the Mac OS fleet using Jamf, ensuring optimal performance and security.
• Develop and maintain comprehensive documentation for supported applications.
• Oversee the complete lifecycle of user identities, including provisioning and deprovisioning.
• Implement and maintain automated workflows for user onboarding and off‑boarding.
• Build policies and scripts using vendor APIs for SaaS services such as Google Workspace, Slack, and Zendesk.
• Provide operational support, including account management, workflow optimization, log analysis, troubleshooting, and performance enhancement.
• Participate in an on‑call schedule to provide emergency services and respond to issues as per monitoring and escalation protocols.
• Ensure computer systems comply with organizational guidelines and standard operating procedures (SOPs).
• Establish, configure, test, and maintain operating systems and SaaS applications.
• Ensure rapid response to technical issues to minimize downtime and maintain productivity.

Requirements

• 2+ years of IT experience, with at least 1 year in user support within a cloud‑first, modern IT environment.
• 1+ years of experience in a high‑growth SaaS environment.
• Proficiency in Okta identity and access management.
• 1+ year of experience using Jamf to manage Mac OS.

Equal Opportunity Employer

We are an Equal Opportunity Employer and believe that a diverse workforce belongs at Oscar. We cultivate an environment where people can be authentic and find belonging and support while on the mission to improve health care.

Reasonable Accommodation

Oscar applicants are considered solely on the basis of their qualifications, without regard to disability or accommodation. If you require reasonable accommodations during the application process, please contact the Oscar Benefits Team at [e-mail].

Artificial Intelligence (AI)

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.