IT Engineer I

name; New York (NY); Hybrid; USD 101,844 - 133,670; Full time

Benefits offered by this job

Unlimited vacation

Equity grants

Annual performance bonuses

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life and disability insurance

Wellness time and reimbursements

Job summary

Oscar Health in New York City is seeking an IT Engineer I to support enterprise applications and drive automation. You will manage user devices, install and modify operating systems, and ensure seamless IT operations. The role is hybrid with three in-office days per week.

The base pay ranges from $101,844 to $133,670 per year, with benefits, equity grants, and annual performance bonuses. You’ll contribute to onboarding/offboarding workflows and security practices across apps like Google

Qualifications

• 2+ years of IT experience with at least 1 year in user support in a cloud-first environment.
• Proficiency in Okta identity and access management.
• Experience using Jamf to manage Mac OS.

Responsibilities

• Handle SSO of new applications with Okta and troubleshoot related issues.
• Support the Mac OS fleet using Jamf, ensuring optimal performance and security.
• Develop and maintain documentation for supported applications.
• Oversee provisioning and deprovisioning of user identities.
• Implement automated workflows for onboarding and offboarding.
• Build policies and scripts for SaaS services like Google Workspace, Slack, Zendesk.
• Provide operational support including logs analysis, troubleshooting and performance improvements.
• Participate in an on-call schedule for emergency response.
• Ensure systems comply with SOPs and organizational guidelines.
• Configure, test and maintain operating systems and SaaS applications.

Skills

IT support

Cloud-first environment

SaaS familiarity

Identity and access management

Tools

Okta

Jamf

Job description

About the role

As a key member of the IT Engineering team, you will be responsible for supporting enterprise applications and providing innovative solutions to business challenges through automation. As an IT Engineer I you will be involved in managing user devices, analyzing, installing, modifying, and supporting operating systems and enterprise software. You will play a crucial role in ensuring the seamless integration and operation of IT systems within the organization.

Work Location

This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay Transparency

The base pay for this role is: $101,844.00 - $133,670.25 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.

Full-time employees are eligible for benefits including medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Responsibilities

• Handle Single Sign-On (SSO) of new applications with Okta and troubleshoot related issues.
• Support the Mac OS fleet using Jamf, ensuring optimal performance and security.
• Develop and maintain comprehensive documentation for supported applications.
• Oversee the complete lifecycle of user identities, including provisioning and deprovisioning.
• Implement and maintain automated workflows for user onboarding and offboarding.
• Build policies and scripts using vendor APIs for SaaS services such as Google Workspace, Slack, and Zendesk.
• Provide operational support, including account management, workflow optimization, log analysis, troubleshooting, and performance enhancement.
• Participate in an on-call schedule to provide emergency services and respond to issues as per monitoring and escalation protocols.
• Ensure computer systems comply with organizational guidelines and standard operating procedures (SOPs).
• Establish, configure, test, and maintain operating systems and SaaS applications.
• Ensure rapid response to technical issues to minimize downtime and maintain productivity.

Requirements

• 2+ years of IT experience, with at least 1 year in user support within a cloud-first, modern IT environment.
• 1+ years of experience in a high-growth SaaS environment.
• Proficiency in Okta identity and access management.
• 1+ years of experience using Jamf to manage Mac OS.

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Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

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