IT Engineer (Apple Ecosystem & End-User Security) - Remote (WFH)

Cognitive Medical Systems, Inc.; San Diego (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

100% remote company

Job summary

Cognitive Medical Systems, Inc. seeks an IT Engineer (Apple Ecosystem) to administer our Apple-centric environment, delivering secure, automated user experiences while complying with federal standards. The role focuses on zero-touch deployment, patching, and security baselining across devices.

Primary duties include managing the Apple fleet, end-user support, and incident resolution under SLAs. Hybrid onsite presence is required up to three days per week as needed.

Qualifications

• Bachelor’s degree in IT, CS, or related field.
• 3–5 years in an individual contributor role managing Apple-centric enterprise environments.
• Hands-on with Jamf suite (Jamf Pro, Jamf Cloud, Jamf Connect).
• Strong understanding of EDR solutions and securing macOS in federal healthcare contexts.
• Working knowledge of HIPAA and NIST in endpoint management.
• Ability to work in a hybrid environment, in-office up to 3 days/week.

Responsibilities

• Manage Cognitive’s Apple fleet and end-user help desk requests.
• Manage backup and disaster recovery, DLP, and antivirus for endpoints.
• Lead configuration and management of MacBook laptops using Jamf Pro with zero-touch deployment and security baselining.
• Manage help desk requests using Jira Service Management per SLA requirements.
• Design and maintain MDM policies and EDR tools for a remote-first workforce.
• Oversee the IT service desk and SLAs for hardware, software, and identity access issues.
• Ensure Apple devices meet NIST SP 800-171 and CMMC Level 2 controls.
• Manage external vendors for hardware procurement and third-party Apple support.

Skills

Apple ecosystem

Jamf Pro

EDR security

HIPAA knowledge

NIST frameworks

Help desk

Apple devices

Education

Bachelor’s degree in IT/CS

Tools

Jira Service Management

Jamf Cloud

Jamf Connect

Job description

Cognitive is an IT and software engineering services company dedicated to elevating the quality, speed and delivery of today’s US government healthcare programs. With a wealth of clinical expertise and hands-on experience, our team understands the significant challenges our government clients, and their customers, face every day. This real-world experience equips us to develop IT solutions that seamlessly connect all facets of healthcare delivery. At Cognitive, we’re guiding government agencies to the forefront of technology innovation in healthcare delivery.

Position Overview:

The IT Engineer (Apple Ecosystem) will serve as the administrator for our Apple-centric environment. This role focuses on delivering a seamless, secure, and automated user experience while ensuring that all endpoints meet rigorous federal security standards.

Key Responsibilities:

• Primary focus will be to manage Cognitive’s Apple fleet and end user help desk service requests
• Manage Backup and Disaster Recovery, DLP, and Anti-virus for endpoints
• Lead the configuration and management of MacBook laptops using Jamf Pro, ensuring zero-touch deployment, automated patching, and security baselining
• Manage help desk service requests using Jira Service Management, ensuring compliance with policies, procedures, and SLA requirements
• Design and maintain MDM policies and Endpoint Detection and Response (EDR) tools to protect a remote-first workforce
• Oversee the IT service desk, ensuring high-quality support and maintaining SLAs for hardware, software, and identity access issues
• Ensure Apple devices meet NIST SP 800-171 and CMMC Level 2 controls
• Manage external vendors for hardware procurement and specialized third-party Apple support

Qualifications:

• Bachelor’s degree in IT, Computer Science, or a related field
• 3–5 years in an individual contributor role managing Apple-centric enterprise environments
• Hands-on experience with Jamf suite of tools, such as Jamf Pro, Jamf Cloud, Jamf Connect, etc.
• Strong understanding of EDR solutions and securing macOS within a federal healthcare or civilian agency context
• Working knowledge of HIPAA and NIST security frameworks as they apply to endpoint management
• Ability to work in a hybrid environment, coming into an office as needed, up to three times per week

Preferred Qualifications:

• Experience working with VA, DHA, CMS, HHS, or similar federal healthcare agencies
• Familiarity with FedRAMP Moderate or High environments
• Certifications such as CISSP, CISM, Security+,Azure, or ITIL
• Experience in small business or SDVOSB environments with growth-oriented responsibilities

Why Join Us?

• Be part of a mission-driven organization making a difference in healthcare IT.
• Collaborate with innovative and passionate professionals that are there to support you at every turn.
• Enjoy a supportive work/life balance with the flexibility of a 100% remote company.
• Benefit from opportunities for growth and development in a dynamic environment.