IT Engineer (Apple Ecosystem & End-User Security) - Remote (WFH)

COGNITIVE MEDICAL SYSTEMS INC; San Diego (CA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Cognitive Medical Systems Inc. in San Diego, CA seeks an IT Engineer (Apple Ecosystem) to administer a secure, user-friendly Apple environment and ensure compliance with federal standards.

You will manage the Apple fleet, automate patching, and implement zero-touch deployment using Jamf tools while maintaining SLA-backed support for end users in a hybrid, remote-first organization. This role collaborates with security teams and external vendors to optimize device management, backup, and incident

Qualifications

• Bachelor’s degree in IT, CS, or related field.
• 3–5 years in an individual contributor role managing Apple-centric enterprise environments.
• Hands-on experience with Jamf suite (Jamf Pro, Jamf Cloud, Jamf Connect).
• Strong understanding of EDR solutions and securing macOS in federal healthcare contexts.
• Working knowledge of HIPAA and NIST security frameworks as applied to endpoint management.
• Ability to work in a hybrid environment, in-office up to three times per week.

Responsibilities

• Manage Cognitive’s Apple fleet and end user help desk requests.
• Oversee backup, disaster recovery, DLP, and antivirus for endpoints.
• Configure and manage MacBook laptops using Jamf Pro for zero-touch deployment and patching.
• Manage help desk requests using Jira Service Management with SLA adherence.
• Design and maintain MDM policies and EDR tools for remote-first workforce.
• Ensure devices meet NIST SP 800-171 and CMMC Level 2 controls.

Skills

End-user support

Security awareness

Hybrid work readiness

Education

Bachelor’s degree in IT, CS, or related field

Tools

Jamf Pro

Jamf Cloud

Jamf Connect

EDR solutions

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time PR San Diego, CA, US

7 days ago Requisition ID: 1613

Salary Range: $80,000.00 To $100,000.00 Annually

About Cognitive Medical Systems:

Cognitive is an IT and software engineering services company dedicated to elevating the quality, speed and delivery of today’s US government healthcare programs. With a wealth of clinical expertise and hands-on experience, our team understands the significant challenges our government clients, and their customers, face every day. This real-world experience equips us to develop IT solutions that seamlessly connect all facets of healthcare delivery. At Cognitive, we’re guiding government agencies to the forefront of technology innovation in healthcare delivery.

Position Overview:

The IT Engineer (Apple Ecosystem) will serve as the administrator for our Apple-centric environment. This role focuses on delivering a seamless, secure, and automated user experience while ensuring that all endpoints meet rigorous federal security standards.

Key Responsibilities:

• Primary focus will be to manage Cognitive’s Apple fleet and end user help desk service requests
• Manage Backup and Disaster Recovery, DLP, and Anti-virus for endpoints
• Lead the configuration and management of MacBook laptops using Jamf Pro, ensuring zero-touch deployment, automated patching, and security baselining
• Manage help desk service requests using Jira Service Management, ensuring compliance with policies, procedures, and SLA requirements
• Design and maintain MDM policies and Endpoint Detection and Response (EDR) tools to protect a remote-first workforce
• Oversee the IT service desk, ensuring high-quality support and maintaining SLAs for hardware, software, and identity access issues
• Ensure Apple devices meet NIST SP 800-171 and CMMC Level 2 controls
• Manage external vendors for hardware procurement and specialized third-party Apple support

Qualifications:

• Bachelor’s degree in IT, Computer Science, or a related field
• 3–5 years in an individual contributor role managing Apple-centric enterprise environments
• Hands-on experience with Jamf suite of tools, such as Jamf Pro , Jamf Cloud , Jamf Connect, etc .
• Strong understanding of EDR solutions and securing macOS within a federal healthcare or civilian agency context
• Working knowledge of HIPAA and NIST security frameworks as they apply to endpoint management
• Ability to work in a hybrid environment, coming into an office as needed, up to three times per week

Preferred Qualifications:

• Experience working with VA, DHA, CMS, HHS, or similar federal healthcare agencies
• Familiarity with FedRAMP Moderate or High environments
• Certifications such as CISSP, CISM, Security+,Azure, or ITIL
• Experience in small business or SDVOSB environments with growth-oriented responsibilities

Why Join Us?

• Be part of a mission-driven organization making a difference in healthcare IT.
• Collaborate with innovative and passionate professionals that are there to support you at every turn.
• Enjoy a supportive work/life balance with the flexibility of a 100% remote company.
• Benefit from opportunities for growth and development in a dynamic environment.