IT Engineer (Apple Ecosystem & End-User Security)

Praxy; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

100% remote

Hybrid office optional

Growth opportunities

Mission-driven

Job summary

Cognitive Medical Systems Inc is seeking an IT Engineer (Apple Ecosystem) to manage our Apple fleet and deliver secure, automated end‑user experiences. You will deploy Jamf Pro with zero‑touch onboarding and lead EDR and DLP efforts for a remote‑first workforce in a federal healthcare context.

You will ensure compliance with HIPAA and NIST frameworks while supporting hybrid in‑office needs and coordinating with external Apple specialists. This role offers growth within a mission‑driven team.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• 3–5 years in an individual contributor role managing Apple‑centric enterprise environments.
• Hands‑on experience with Jamf suite of tools (Jamf Pro, Jamf Cloud, Jamf Connect).
• Strong understanding of EDR solutions and securing macOS in federal healthcare context.
• HIPAA and NIST security frameworks knowledge as applied to endpoint management.
• Ability to work in a hybrid environment, in-office up to three times per week.

Responsibilities

• Manage Cognitive’s Apple fleet and end user help desk requests.
• Handle Backup and Disaster Recovery, DLP, and Antivirus for endpoints.
• Configure and manage MacBook laptops with Jamf Pro for zero‑touch deployment and secure baselining.
• Oversee help desk requests via Jira Service Management with SLA adherence.
• Design and maintain MDM policies and EDR tools for a remote‑first workforce.
• Ensure Apple devices meet NIST SP 800‑171 and CMMC Level 2 controls.
• Collaborate with external vendors for hardware procurement and specialized Apple support.

Skills

Hybrid work readiness

Security awareness

Education

Bachelor’s degree in IT/CS

Tools

Jamf Pro

Jamf Cloud

Jamf Connect

EDR tools

Job description

About Cognitive Medical Systems:

Cognitive is an IT and software engineering services company dedicated to elevating the quality, speed and delivery of today’s US government healthcare programs. With a wealth of clinical expertise and hands‑on experience, our team understands the significant challenges our government clients, and their customers, face every day. This real‑world experience equips us to develop IT solutions that seamlessly connect all facets of healthcare delivery. At Cognitive, we’re guiding government agencies to the forefront of technology innovation in healthcare delivery.

Position Overview:

The IT Engineer (Apple Ecosystem) will serve as the administrator for our Apple‑centric environment. This role focuses on delivering a seamless, secure, and automated user experience while ensuring that all endpoints meet rigorous federal security standards.

Key Responsibilities:

• Primary focus will be to manage Cognitive’s Apple fleet and end user help desk service requests
• Manage Backup and Disaster Recovery, DLP, and Anti‑virus for endpoints
• Lead the configuration and management of MacBook laptops using Jamf Pro, ensuring zero‑touch deployment, automated patching, and security baselining
• Manage help desk service requests using Jira Service Management, ensuring compliance with policies, procedures, and SLA requirements
• Design and maintain MDM policies and Endpoint Detection and Response (EDR) tools to protect a remote‑first workforce
• Oversee the IT service desk, ensuring high‑quality support and maintaining SLAs for hardware, software, and identity access issues
• Ensure Apple devices meet NIST SP 800-171 and CMMC Level 2 controls
• Manage external vendors for hardware procurement and specialized third‑party Apple support

Qualifications:

• Bachelor’s degree in IT, Computer Science, or a related field
• 3–5 years in an individual contributor role managing Apple‑centric enterprise environments
• Hands‑on experience with Jamf suite of tools, such as Jamf Pro, Jamf Cloud, Jamf Connect, etc.
• Strong understanding of EDR solutions and securing macOS within a federal healthcare or civilian agency context
• Working knowledge of HIPAA and NIST security frameworks as they apply to endpoint management
• Ability to work in a hybrid environment, coming into an office as needed, up to three times per week

Preferred Qualifications:

• Experience working with VA, DHA, CMS, HHS, or similar federal healthcare agencies
• Familiarity with FedRAMP Moderate or High environments
• Certifications such as CISSP, CISM, Security+,Azure, or ITIL
• Experience in small business or SDVOSB environments with growth‑oriented responsibilities

Why Join Us?

• Be part of a mission‑driven organization making a difference in healthcare IT.
• Collaborate with innovative and passionate professionals that are there to support you at every turn.
• Enjoy a supportive work/life balance with the flexibility of a 100% remote company.
• Benefit from opportunities for growth and development in a dynamic environment.