IT Engineer

燃石医学 Burning Rock Biotech; Irvine (CA); On-site; USD 66,000 - 90,000; Full time

Job summary

Burning Rock Biotech is hiring an IT Support Engineer to oversee daily IT operations at our United States site in Irvine, CA. You will ensure the office technology runs efficiently by managing upgrades, hardware maintenance, and end-user support through our internal help desk.

The role requires a Bachelor degree in IT or related fields, hands-on IT support or system administration experience, and strong hardware and software update knowledge. Independent work at a remote site is expected.

Qualifications

• Bachelor degree in IT, computing, or related fields.
• Proven IT support or system administration experience.
• Strong hardware troubleshooting and software update knowledge.
• Experience working in a help desk environment.
• Ability to work independently and manage the IT needs of a remote site’s IT.

Responsibilities

• Monitor and maintain the US site IT infrastructure.
• Ensure security, backups, and network connectivity daily.
• Install, configure, and update software applications.
• Provide hands-on end-user support through the help desk.
• Troubleshoot hardware issues and coordinate repairs.

Skills

IT support

System administration

Hardware troubleshooting

Software updates

Help desk

Independent work

Education

Bachelor degree in IT, or Software, or related majors

Job description

We are hiring an IT Support Engineer to oversee the daily IT operations at our United States site. You will ensure the office technology runs efficiently by managing system upgrades, performing hardware maintenance, and supporting end-users through our internal help desk.

Key Responsibilities:

Daily IT Operations:

• Monitor and maintain the stability of the US site’s IT infrastructure;
• Ensure system security, backups, and network connectivity are functioning properly on a day-to-day basis;

Hardware & Software Maintenance & Updates:

• Install, configure, and update software applications to keep systems current;
• Perform regular maintenance on all hardware, including desktops, laptops, printers, and servers;
• Troubleshoot hardware failures and coordinate repairs or replacements;
• Serve as the first point of contact for the US site help desk;
• Respond to employee technical issues via email, phone, or in-person;
• Provide hands‑on support to resolve IT tickets quickly to minimize downtime;

Qualifications:

• Bachelor degree in IT, or Software, or related majors;
• Proven experience in IT support or system administration;
• Strong knowledge of hardware troubleshooting and software updates;
• Experience working in a help desk environment;
• Ability to work independently and manage the IT needs of a remote site.

The annual base salary for this position ranges from $66,000 to $90,000. In addition, this position is eligible for participation in Company Performance Plan with a bonus target of 10.0% of the base salary.