IT Engagement Coordinator

Levi, Ray & Shoup, Inc.; Illinois; Remote; USD 70,000 - 95,000; Full time

Job summary

LRS Consulting Services is seeking an IT Engagement Coordinator for a 6-month contract-to-hire role in Central Illinois. Remote option with local preference for Illinois candidates.

You will connect business demand with IT delivery, coordinating across business stakeholders and IT teams to drive visibility, alignment, and efficiency across the portfolio. Responsibilities include intake facilitation, cross-functional coordination with BA/UX/QA, and tracking metrics to improve prioritization and

Qualifications

• Experience coordinating IT engagements and cross-functional teams.
• Strong communication and stakeholder management.
• Ability to track and report on project metrics.

Responsibilities

• Intake Facilitation & Workflow Management: serve as the initial contact for Digital/IT intake requests and route accordingly.
• Coordinate intake activities to ensure efficient progression from request through delivery.
• Ensure intake artifacts are complete, accurate, and actionable; support governance decisions.

Job description

IT Engagement Coordinator

Remote

LRS Consulting Services is seeking an experienced IT Engagement Coordinator for our client in Central Illinois. This is a 6-month contract to hire opportunity for the right person. Local candidates will be given preference. LRS Consulting Services has been delivering IT excellence for over three decades. Our reputation for quality, flexibility, and strong relationships with our clients keeps them turning to us to meet their IT consulting needs. Our contacts, combined with your expertise, equal career possibilities for you.

The IT Engagement Coordinator plays a critical role in connecting business demand with IT delivery execution. This role ensures that work flows efficiently from intake through delivery by coordinating across business stakeholders and cross-functional IT teams. The coordinator promotes visibility, alignment, and operational efficiency across the IT/Digital portfolio while supporting consistent, high-quality engagement practices.

Responsibilities

• Intake Facilitation & Workflow Management
• Serve as the initial point of contact for Digital/IT intake requests, ensuring submissions are clearly defined, categorized, and routed appropriately
• Coordinate intake activities to ensure efficient progression from request through delivery
• Ensure intake artifacts are complete, accurate, and actionable
• Support intake decisions within established governance and prioritization frameworks
• Facilitate early discovery activities in partnership with Business Analysts (BA) and User Experience (UX) teams to reduce rework
• Maintain visibility of work across intake and delivery stages for multiple teams
• Communicate updates on priorities, timelines, and decisions to stakeholders
• Ensure consistent tracking and resolution of questions, issues, and changes throughout the lifecycle

Cross-Functional Coordination

• Act as a central coordination point between business stakeholders and delivery teams, including BA, QA, UXD, and development
• Support delivery readiness by coordinating handoffs and aligning work across teamsIdentify workflow gaps and help drive alignment across projects, enhancements, and operational work
• Ensure work remains visible, prioritized, and progressing according to plan

Metrics, Reporting & Operational Insights

• Track and maintain operational and portfolio metrics (e.g., intake volume, throughput, backlog health)
• Develop reporting views that enhance transparency and support decision-making
• Identify trends, risks, and constraints, escalating as needed
• Provide insights to improve prioritization, capacity planning, and delivery performance

Process Improvement

• Identify inefficiencies in intake and delivery workflows
• Recommend and support implementation of process improvements that increase consistency and reduce de