IT Endpoint Engineer

Stifel Financial Corp.; St. Louis (MO); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan

Wellness initiatives

Life insurance

Paid time off

Job summary

Stifel Financial Corp. in St. Louis is seeking an IT Endpoint Engineer responsible for maintaining and deploying desktop, laptop, and mobile hardware. The role involves patch management, configuration management, and supporting various endpoint technologies.

The ideal candidate must have at least 5 years of IT experience, including PC/Mac support, and possess strong troubleshooting skills. A comprehensive benefits package is provided, including health and wellness initiatives.

Qualifications

• 5 years IT experience required.
• 5+ years of PC/Mac or mobile support/maintenance experience required.

Responsibilities

• Assist in maintenance and deployment functions of desktop, laptop, and mobile hardware.
• Provide top-level support for hardware, OS, and applications.
• Troubleshoot complex issues and pursue automation opportunities.
• Maintain configuration management of base image and test updates.
• Collaborate with vendors for issue escalation as needed.
• Create documentation for new procedures.

Skills

Knowledge of processors, memory, and other computer components

Customer service skills

Multi-tasking abilities

Troubleshooting skills

Understanding of compliance functions

Knowledge of IT best practices

Education

High School diploma or equivalent

Tools

Windows

Office product suite

Microsoft System Center suite

VPN

Local area network

Mac products

Job description

Why Stifel

Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

Let’s talk about how you can find your place here at Stifel, where success meets success.

What You'll Be Doing

The IT Endpoint Engineer is responsible for assisting in the maintenance and deployment functions of desktop, laptop, and mobile hardware and operating systems. The role includes patch management, configuration management activities, and supporting a variety of endpoint technologies. The engineer will provide top‑level support for hardware, OS, and applications, plan and execute projects, troubleshoot complex issues, and pursue automation opportunities.

What We're Looking For

• Maintain the operating system(s) for the desktop environment.
• Maintain configuration management of base image and test updates as available.
• Work with deployment team to deploy updates and changes to the base image.
• Implement solutions for the desktop and mobile platforms.
• Test all new hardware for compatibility and security within the environment.
• High‑level troubleshooting of common applications and their interactions with the underlying operating systems.
• Collaborate with vendors for issue escalation as needed.
• Analyze and remediate issues with operating system update deployment.
• Test remediation solutions and handoff to deployment team.
• Continually look for automation opportunities.
• Create documentation for new procedures and manual steps for soft handoffs and cross‑training of support personnel and implementation teams.
• Ability and means to travel; occasional night and weekend work required as well as overnight travel (up to 10%).

What You'll Bring

• Knowledge of processors, memory, and other computer components and accessories.
• Principles for providing strong customer and personal service, including customer needs assessment and meeting quality standards.
• Ability to multi‑task and manage conflicting priorities in a fast‑paced environment.
• Proactive problem‑resolution approach, strong troubleshooting, and problem‑solving skills.
• Understanding of compliance functions within a financial organization is a plus.
• Knowledge of industry‑standard IT best practices, including disaster recovery and high‑availability concepts, is a plus.
• Uses logic and reasoning to identify complex problems, review related information, develop options, and implement solutions.

Education & Experience

• Minimum required: High School diploma or equivalent and 5 years IT experience.
• Minimum required: 5+ years of PC/Mac or mobile support/maintenance experience.

Licenses & Credentials

• Minimum required: None.

Systems & Technology

• Knowledge of Windows, Office product suite, Microsoft System Center suite, VPN, and local area network.
• Knowledge of Mac products and associated productivity applications.

Benefits

Comprehensive benefits package including health, dental, and vision care; 401(k) plan; wellness initiatives; life insurance; and paid time off.

Stifel is an Equal Opportunity Employer.