IT End-User Support Specialist

Remote Jobs; United States; Remote; USD 55,000 - 65,000; Full time

Job summary

A leading company in the Behavioral Health and Developmental Services sector is seeking an IT Support Specialist. This role offers a salary of up to $65,000, flexible telework opportunities, and a chance to enhance your IT skills while providing valuable support. You'll be responsible for troubleshooting desktop issues, configuring devices, and maintaining IT documentation. Join a collaborative environment that prioritizes candidate privacy and equal opportunity employment.

Qualifications

• Experience troubleshooting desktop hardware and software issues in an Enterprise environment.
• Familiarity with Active Directory concepts for user account management.

Responsibilities

• Provide excellent customer service for desktop and Audio-Visual support.
• Troubleshoot and resolve Level 1 and Level 2 desktop issues.
• Document and track incidents using the ticketing system.

Skills

Customer Service

Troubleshooting

Communication

Education

Relevant Certifications (ITIL, AWS, CompTIA A+, Google IT, Microsoft 365)

Tools

Service Now

Microsoft 365

Active Directory

Job description

Employer Industry: Behavioral Health and Developmental Services

Why consider this job opportunity:
- Salary up to $65,000
- Eligible for telework opportunities with flexible hours
- Opportunity to work in a collaborative and supportive environment
- Chance to enhance your IT skills while providing valuable support to users
- Engage in a variety of tasks, from troubleshooting to documentation, ensuring a dynamic work experience

What to Expect (Job Responsibilities):
- Provide excellent customer service for desktop, peripheral, and Audio-Visual support, particularly in Microsoft Teams
- Troubleshoot and resolve Level 1 and Level 2 desktop issues, including application errors and peripheral support
- Configure and deploy laptops, desktops, mobile devices, and peripherals for employees
- Document and track incidents and service requests using the ticketing system (Service Now)
- Assist with network deployments and maintain IT documentation and training guides

What is Required (Qualifications):
- Experience troubleshooting desktop hardware and software issues in an Enterprise environment
- Familiarity with Active Directory concepts for user account management
- Experience with MS Office product suite applications (Outlook, Word, Excel, PowerPoint)
- Excellent interpersonal, verbal, and written communication skills
- Physical capability to consistently lift 50 lbs without assistance

How to Stand Out (Preferred Qualifications):
- Strong knowledge of IT security and best practices
- Basic familiarity with ITIL Incident Management processes
- Proficiency in Microsoft 365 administration
- Experience managing MDM platforms (Skyline, Intune, Apple Business Manager)
- Relevant certifications such as ITIL, AWS, CompTIA A+, Google IT, or Microsoft 365

#BehavioralHealth #ITSupport #CustomerService #TeleworkOpportunity #CareerGrowth

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."