Clinical Support Specialist

Sprinter Health; United States; Remote; USD 60,000 - 80,000; Full time

Job description

About Us

Sprinter Health is an innovative healthcare startup dedicated to providing high-quality, preventative care for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS, we're rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel that have backed companies like Devoted Health, Livongo, Benchling, Stripe, Ramp, Airbnb, Lyft, Instagram, and Databricks.

Your impact, if you choose to accept:

As a Clinical Support Specialist you will be setting up our clinicians for success and the patients to receive the high level of care we provide. This includes reviewing the next-day patient schedule of appointments to ensure all necessary registration information and documentation is in the system and up to date. You will work cross functionally to validate this and gather any missing data points or documentation for our in-home Sprinters or virtual providers to complete their visits. You will be working alongside our nursing team to call patients to ensure proper follow up care is received.

This is a new role and team we are creating to perform this important function.

The role is remote and requires a private work area due to privacy reasons around patient data. The work schedule may adjust at times to ensure we cover timezones across the country.

Let's look closer at the responsibilities...

Clinical

• Providing clinical & administrative support as needed to the clinical team.
• Reviewing each visit to ensure labs, documentation, and patient education completed
• Tracking and notifying patients of lab values, imaging reports, etc. as directed by providers.
• Reviewing schedule to ensure each visit is accurate and ready for in-home visit.

Documentation

• Transcribing data into EMR before a visit to include past medical hx, surgical hx, medications, preventative care, etc. for review by the provider during visit with patient.
• Uploading documents into EMR.
• Oversee the management of medical records and ensure confidentiality is maintained at all times.

Communication

• Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams.
• Facilitate communication between patients, medical staff, and administrative departments to enhance patient experience.
• Address patient inquiries and resolve issues promptly to maintain a positive environment.

Process Improvement

• Monitor daily operations to identify areas for improvement in service delivery and efficiency.

About you

• Strong writing skills
• Must reside within the United States of America
• Quick and accurate typing speed, excellent computer skills
• Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping
• Experience with medical terminology
• Ability to work in a stressful and fast paced environment
• Self-motivated
• Excellent follow through
• Prior medical office experience, 2 years preferred
• Experience with Elation is a plus
• Experience with coding is a plus

What we offer

• Medical with employee coverage 100% covered by the company
• Dental and Vision plans
• PTO + 11 paid holidays per year
• 401(k) with automatic company contributions
• Career growth opportunities

$22 - $25 an hour

The compensation for this position will be based on experience and location. We expect you to work a 40 hour work week Monday - Friday, and occasional overtime may be required.

Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.