IT Director, Quality Engineering & Process Engineering (Hybrid)

Signet Jewelers Limited; Akron (OH); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive healthcare, dental & vision insurance

401(k) matching after one year

Generous time off + company holidays

Merchandise discount

Learning & Development programs

Job summary

Signet Jewelers Limited is seeking an IT Director for Quality Engineering & Process Engineering. The role, based in Akron, OH or Dallas, TX (Hybrid), focuses on driving quality and performance engineering transformation through Generative AI and automation.

The ideal candidate will have over 10 years of experience in QA and Performance Engineering, including leadership roles. Key responsibilities include defining strategic roadmaps, implementing AI-driven testing practices, and mentoring a high-performing team.

The position includes competitive benefits, including healthcare, 401(k) matching, and generous time off.

Qualifications

• 10+ years of experience in QA and Performance Engineering, with at least 5 in leadership.
• Expertise in test automation and performance testing tools.
• Strong understanding of cloud environments and microservices architecture.

Responsibilities

• Define and execute a strategic QA and PE roadmap aligned with business objectives.
• Drive AI-enabled testing practices for predictive defect detection.
• Scale test automation coverage across various testing layers.

Skills

Leadership in QA and Performance Engineering

Test automation frameworks

Performance testing tools

AI-driven QA solutions

CI/CD pipelines

eCommerce platforms

Job description

IT Director, Quality Engineering & Process Engineering

Location: Dallas, TX or Akron, OH (Hybrid)

Position Summary

We’re seeking a visionary leader to drive enterprise-wide quality and performance engineering transformation via Generative AI and Automation. This role ensures scalable, reliable platforms and fosters a culture of engineering excellence. The QE & PE Director will drive improvements in quality, performance, productivity, and speed across all software and systems, ensuring best-in-class customer experiences and operational excellence.

Responsibilities

• Define and execute a strategic QA and PE roadmap aligned with business objectives for eCommerce, store, and corporate IT systems.
• Drive AI-enabled testing practices for predictive defect detection, intelligent test case generation, agentic testing, and root cause analysis.
• Establish frameworks to reduce production defect leakage and improve release quality.
• Scale test automation coverage across functional, integration, regression, and performance layers.
• Implement shift-left testing and continuous quality practices within CI/CD pipelines.
• Develop a comprehensive performance engineering approach, including load, stress, scalability, and resilience testing.
• Integrate performance monitoring and predictive analytics for proactive issue resolution.
• Define and track KPIs for quality, automation coverage, performance benchmarks, and production defect rates.
• Build and mentor a high‑performing QA/PE team, fostering innovation and continuous improvement.
• Collaborate with engineering, product, and business stakeholders to ensure alignment and transparency.

Position Qualifications

• 10+ years of experience in QA and Performance Engineering, with at least 5 years in leadership roles.
• Proven expertise in test automation frameworks, performance testing tools, and AI‑driven QA solutions.
• Proven experience implementing Gen AI and automation in testing environments.
• Strong understanding of eCommerce platforms, IT applications, and cloud environments.
• Experience with CI/CD pipelines, microservices architecture, and observability tools.

  Benefits & Perks

  • Competitive healthcare, dental & vision insurance
  • 401(k) matching after one year of employment
  • Generous time off + company holidays
  • Merchandise discount
  • Learning & Development programs