IT Director of Program Management & Configuration

Merakey; Whitemarsh Township (PA); Remote; USD 119,000 - 140,000; Full time

Job summary

A leading non-profit organization seeks a Director of Program Management & Configuration to support IT Enterprise Applications. The role involves overseeing enterprise application governance and clinical program configurations to enhance operational efficiencies and support digital transformation initiatives. Candidates should have significant leadership experience and a strong background in enterprise applications in healthcare settings. Competitive salary and extensive benefits offered.

Benefits

Comprehensive medical, dental, and vision coverage

Retirement plan with pre-tax and Roth options

DailyPay access

Tuition reimbursement

Employee Assistance Program for counseling services

Qualifications

• 5+ years of experience in enterprise applications management.
• Proven leadership experience in managing IT programs and cross-functional teams.
• Strong expertise in application implementations and system optimization.

Responsibilities

• Oversee the planning and execution of enterprise application programs.
• Ensure compliance and drive process improvements through governance frameworks.
• Manage integration and implementation of clinical applications for operational standards.

Skills

Leadership

Project Management

Stakeholder Management

Problem Solving

Analytical Thinking

Education

Bachelor's or Master's degree in Information Technology, Business Administration, or related field

Certifications in project management (PMP, PRINCE2), IT service management (ITIL)

Tools

ERP Software

CRM Software

EHR Systems

Agile Project Management

Job description

Description

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do.We are seeking a Director of Program Management & Configuration to support our IT Enterprise Applications team.

Salary$119,000 - $140,000depending on experience

Remote Position: available for candidates residing in *PA, DE, FL, LA, MD, NJ, OH, TX, and VA

Up to 25% travel to our headquarters in Lafayette Hill, PA expected.

*Location requirements not applicable to current employees operating under the legal entity of Merakey-USA.

Position Details:

The Director of Enterprise Applications Program Management & Configuration plays a critical leadership role in overseeing the planning, execution, and continuous improvement of enterprise application programs and system configurations across the organization. This role is responsible for ensuring enterprise applications align with business strategies, enhance operational efficiencies, and support digital transformation initiatives. By collaborating closely with senior leadership, business stakeholders, and IT teams, the director establishes governance frameworks, ensures compliance, and drives process improvements that maximize the value of enterprise applications.

A significant aspect of this role involves the integration and implementation of enterprise applications for clinical programs and divisions. The director ensures that clinical applications are effectively designed, configured, and tested to meet regulatory and operational standards. By working closely with clinical leadership, IT, and business units, this role ensures that system implementations enhance patient care, streamline workflows, and improve efficiency within healthcare operations. Additionally, this role works closely with the IT Project Management Office (PMO) to oversee the planning, execution, and governance of clinical application implementations, ensuring alignment with broader IT and business strategies.

By developing structured change management processes, optimizing system configurations, and ensuring that enterprise applications meet evolving business requirements, this position plays a vital role in shaping the organization's digital infrastructure. The director also champions user engagement and adoption strategies, ensuring that employees across departments can effectively leverage enterprise applications to achieve their goals.

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package -https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year.Click here to watch a video about Merakey.

Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer!We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

Qualifications

Education and Certifications:

• Bachelor's or Master's degree in Information Technology, Business Administration, Project Management, or a related field.
• Certifications in project management (PMP, PRINCE2), IT service management (ITIL), or enterprise application platforms preferred.

Experience:

• 5+ years of experience in enterprise applications management, IT program management, or business process configuration.
• Proven leadership experience in managing enterprise-level IT programs, system implementations, and cross-functional teams.
• Extensive experience in application configuration, change management, and system optimization.
• Strong background in application implementations for clinical programs and divisions, including system design, configuration, and testing.

Technical Skills:

• Strong expertise in enterprise application platforms (ERP, CRM, EHR, and other business applications).
• Proficiency in project management methodologies, Agile, Waterfall, and hybrid frameworks.
• Experience in system configuration, customization, and integration with enterprise technology ecosystems.
• Knowledge of IT governance, security best practices, and regulatory compliance.
• Expertise in clinical application implementations and workflows within healthcare and related industries.

Leadership and Collaboration Abilities:

• Ability to lead and manage large-scale IT programs and projects with a focus on efficiency and business alignment.
• Excellent stakeholder management skills, with experience in working across multiple departments and leadership levels.
• Strong problem-solving and decision-making capabilities in high-pressure environments.
• Ability to mentor and develop teams in enterprise applications strategy, execution, and continuous improvement.

Personal Qualities:

• Strategic thinker with a vision for leveraging enterprise applications to drive business success.
• Highly analytical with the ability to translate technical capabilities into business value.
• Passionate about optimizing IT systems to improve productivity, compliance, and user experience.
• Strong commitment to continuous learning and staying updated on industry best practices.