IT Director - Epic Access Applications

Henry Ford Health; Detroit (MI); On-site; USD 180,000 - 240,000; Full time

Job summary

Henry Ford Health is seeking an IT Director of Epic Access Applications to lead strategy, governance, and optimization of Epic Access capabilities, enabling efficient patient access, scheduling, registration, and front-end revenue cycle workflows. The role oversees cross‑functional teams and collaborates with Access Operations, Clinical Operations, Revenue Cycle, Finance, and Epic partners.

The ideal candidate will bring 8+ years of leadership in Epic Access domains, strong strategic judgment,

Qualifications

• Bachelor's degree required; master's degree preferred.
• Eight+ years of progressively responsible leadership experience; 10 years preferred.
• Demonstrated Epic Access domain expertise across scheduling, registration, referrals, authorization, patient movement, MyChart/digital access, coverage verification, and related workflows.
• Strong strategic thinking, sound independent judgment, and the ability to navigate sensitive or complex situations.
• A collaborative, adaptable, customer-focused leadership style grounded in teamwork, ownership, respect, and continuous learning.

Responsibilities

• Lead enterprise Access application strategy, planning, implementation, optimization, and ongoing support.
• Build and develop a high-performing, service-oriented team that identifies business needs and delivers effective solutions.
• Manage capital and operating budgets, aligning resources with organizational priorities.
• Collaborate with operational, IT, quality, and performance improvement leaders to maximize application value, resolve issues, and mitigate risk.
• Provide leadership for major projects and organizational change initiatives.

Skills

Strategic thinking

Independent judgment

Collaborative leadership

Customer focus

Education

Bachelor's degree

Master's degree

Tools

Epic Access

MyChart

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Henry Ford Health is seeking a strategic and collaborative IT Director of Epic Access Applications reporting to VP Business Applications and the role will be accountable for the strategy, roadmap, governance, optimization, automation, delivery, adoption, and business value realization of Epic Access capabilities that enable timely patient access, efficient scheduling and registration, referral and authorization workflows, digital front door adoption, patient movement, and front-end revenue‑cycle integrity.

This leader will guide high‑performing application teams partnering with Access Operations, Clinical Operations, Revenue Cycle, Finance, Compliance/Security, and Epic to translate enterprise access strategy into scalable Epic capabilities, standardized workflows, measurable outcomes, and sustained operational adoption. Epic Access application domain includes but not limited to Cadence/Scheduling, Prelude/Registration, Grand Central/Patient Movement, SER/Provider Record, Fac Org/Facility Structure, Gallery/Document Management, RTE/Coverage Verification, Referrals/Authorizations.

Responsibilities

• Lead enterprise Access application strategy, planning, implementation, optimization, and ongoing support.
• Build and develop a high-performing, service-oriented team that identifies business needs and delivers effective solutions.
• Manage capital and operating budgets, aligning resources with organizational priorities.
• Collaborate with operational, IT, quality, and performance improvement leaders to maximize application value, resolve issues, and mitigate risk.
• Provide leadership for major projects and organizational change initiatives.

Qualifications

Education/Experience Required

• Bachelor's degree required; master's degree preferred.
• At least eight years of progressively responsible leadership experience; 10 years preferred.
• Demonstrated Epic Access domain expertise across scheduling, registration, referrals, authorization, patient movement, MyChart/digital access, coverage verification, and related workflows.
• Strong strategic thinking, sound independent judgment, and the ability to navigate sensitive or complex situations.
• A collaborative, adaptable, customer-focused leadership style grounded in teamwork, ownership, respect, and continuous learning.