IT Digital Workplace Leader: End User Computing & Identity

Reynolds Consumer Products; Lake Forest (IL); Remote; USD 111,000 - 161,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Reynolds Consumer Products seeks a seasoned Manager, IT – Digital Workplace Services to lead the day‑to‑day operations of Digital Workplace technologies at the Lake Forest, IL corporate headquarters. You will manage Active Directory and identity services, endpoint management, and MSP relationships to ensure secure, reliable employee productivity across the enterprise.

The role focuses on service delivery, vendor management, and continuous improvement of EUC, AD, and endpoint technologies,

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• 6+ years of IT infrastructure or operations experience.
• 2+ years of experience leading technical teams, vendors, or managed service providers.

Responsibilities

• Lead Digital Workplace operations including endpoint management, workstation standards, collaboration tech, and identity services.
• Ensure service availability, stability, and performance to meet SLAs.
• Coordinate support activities between internal teams and MSPs and manage incidents, changes, and requests.

Skills

IT infrastructure

Vendor management

Team leadership

ITIL

Education

Bachelor's degree in IT/CS/Engineering or related field

Tools

ServiceNow

Intune/SCCM/Microsoft Endpoint Manager

Job description

Reynolds Consumer Products seeks a seasoned Manager, IT – Digital Workplace Services to lead the day‑to‑day operations of Digital Workplace technologies at the Lake Forest, IL corporate headquarters. You will manage Active Directory and identity services, endpoint management, and MSP relationships to ensure secure, reliable employee productivity across the enterprise.

The role focuses on service delivery, vendor management, and continuous improvement of EUC, AD, and endpoint technologies,