Specialist, IT Digital Experience & Training

Northern Kentucky University's; Highland Heights (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Northern Kentucky University seeks a Specialist in IT Digital Experience & Training to manage the IT website, content, chatbots, and training materials. You will ensure accuracy, accessibility, SEO alignment, and user-friendly guidance for faculty and staff.

The role requires HTML/CSS familiarity, CMS experience, strong writing, and ability to translate technical topics into clear tutorials. You will collaborate with IT leadership and Marketing to maintain standards and ADA compliance.

Qualifications

• Bachelor’s degree in Web Editing, Digital Communications, English, (Technical) Communications, Journalism, or a related field.
• Experience with HTML/CSS, Content Management Systems (CMS) and basic graphic design software like Photoshop.
• Strong writing, proofreading, and editing skills with high attention to detail.
• Strong speaking and presentation skills.
• Knowledge of SEO best practices and web analytics (Google Analytics).
• Ability to plan, create, and manage digital content, including multimedia, for better user experience.
• Understanding of ADA compliance requirements (WCAG 2.1 Level AA) and appropriate application.
• Ability to translate complex technical concepts into simple, engaging tutorials or guides.

Responsibilities

• Manage the NKU IT website, its content, knowledge base articles, chatbots, and associated digital presence to create, review, and publish/update content ensuring accuracy, consistency, tone, relevancy, and quality.
• Evaluate and adopt new digital content and communications tools and methods as necessary.
• Work with NKU IT Leadership and Marketing and Communications teams to support and ensure alignment to CMS, SEO, content management, and other best practices or institutional practices/initiatives.
• Identify training needs and develop/manage various training and technical support materials for faculty and staff to provide reference and instructions for applications, processes, or other technical subjects.
• Perform support and governance tasks for content management, communications, training, and user support including report writing, work ticket management, user communications, and evaluation for continuous improvement of user digital experience.
• Provide help, guidance, and support for ADA compliance requirements, chatbots, and forms/surveys.

Skills

Writing & Editing

Presentation skills

Self-management

Education

Bachelor’s degree in Web Editing or related field

Tools

HTML/CSS

CMS

Photoshop

Google Analytics

Job description

## Specialist, IT Digital Experience & TrainingApplyremote type: In-Personlocations: Highland Heights, Kytime type: Full timeposted on: Posted 23 Days Agojob requisition id: JR100051**Position Title:**Specialist, IT Digital Experience & Training**Position Type:**Regular**About the Role:**The duties in this position focus on web content and editorial responsibilities for the IT departmental website, chatbot administration and management, development and maintenance of various technical training materials, provide ADA compliance support, provide assistance and end user support for forms, surveys, and support administrative operations with reports, governance, compliance, and quality control.**Primary Responsibilities**Manage the NKU IT website, its content, knowledge base articles, chatbots, and associated digital presence to create, review, and publish/update content ensuring accuracy, consistency, tone, relevancy, and quality. Evaluate and adopt new digital content and communications tools and methods as necessary. Work with NKU IT Leadership and Marketing and Communications teams to support and ensure alignment to CMS, SEO, content management, and other best practices or institutional practices/initiatives. Identify training needs and develop/manage various training and technical support materials (ex. videos, presentations, documents, web pages etc.) for faculty and staff in order to provide reference and instructions for applications, processes, or other technical subjects. Perform support and governance tasks for content management, communications, training, and user support including but not limited to report writing and delivery, work ticket management, user communications, and evaluation and recommendation for continuous improvement of user digital experience. Provide help, guidance, and support for relevant end-user ADA compliance requirements, chatbots, and forms/surveys.**Qualifications**Bachelor’s degree in Web Editing, Digital Communications, English, (Technical) Communications, Journalism, or a related field.* Experience with HTML/CSS, Content Management Systems (CMS) and basic graphic design software like Photoshop.* Strong writing, proofreading, and editing skills with high attention to detail.* Strong speaking and presentation skills* Knowledge of SEO best practices and web analytics (Google Analytics).* Ability to plan, create, and manage digital content, including multimedia, for better user experience.* Understanding of ADA compliance requirements (currently WCAG 2.1 Level AA) and appropriate application.* Ability to translate complex technical concepts into simple, engaging tutorials or guides.* Proficiency with standard office tools like Microsoft Word, Excel, PowerPoint.* Demonstrable experience in creating effective video tutorials, screenshots, training materials and/or interactive guides.* Knowledge of version control methods and documentation standards.* Ability to self-manage tasks and schedules to meet deadlines and requirements for operations and projects**Required Documents**ResumeCover Letter/Letter of Application**Optional Documents**Letter of RecommendationReferencesPortfolio of Professional Work**Posted Salary:****Work Environment & Physical Demands:**