IT Device Integration Technician I

UMC Health System; Lubbock (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

UMC Health System in Texas is seeking an IT Device Integration Technician I to install, maintain, and repair clinically integrated devices and A/V solutions on the Main Campus. You will configure, deploy, and support mobile devices and IPTV software.

A High School Diploma or GED is required, a bachelor's degree is highly recommended. The role involves coordinating with multiple departments, rounds to verify operations, and occasional travel within 100 miles.

Qualifications

• High School Diploma or GED required; bachelor's degree recommended.
• Experience with troubleshooting mobile devices is a plus.
• Knowledge of computer systems and IT components.

Responsibilities

• Configure, install, and troubleshoot clinical devices and systems as assigned.
• Prep, deploy, and manage corporate mobile devices via MDM.
• Coordinate maintenance or repair of devices as needed.
• Manage IPTV software and media players.
• Troubleshoot failures and provide restoration solutions.
• Assess A/V equipment and recommend upgrades.
• Round on departments to verify operations of systems.
• Document repairs in the ticket system.
• Perform other duties in digital health.

Skills

Mobile device troubleshooting

IT fundamentals

Communication & typing

Education

High School Diploma or GED

Bachelor's degree recommended

Job description

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas.Job SummaryThe IT Device Integration Technician I is responsible for the installation, maintenance, and repair of clinically integrated devices as well as A/V solutions(Main Campus) Monday - Friday 8:00am - 5:00pmJob Specific ResponsibilitiesDaily assignments may include but are not limited to:• Configure, install, and troubleshoot clinical devices and systems as assigned• Prep, deploy, and provide support for corporate owned or provided mobile devices and manage through the organization’s MDM solution• Coordinate regular maintenance or repair of devices as necessary• Manage IPTV software solution and associated media players• Troubleshoot system failures and issues; Provide solutions to restore functionality and prevent future occurrence• Assess A/V equipment and provide support or recommendation for new equipment• Round on departments to monitor supported systems, devices, and solutions to verify proper operations.• Complete proper documentation of repairs in ticket system• All other assigned duties related to digital health.Education and Experience• High School Diploma or GED (bachelor’s degree highly recommended)Skills and Abilities• Experience with troubleshooting mobile devices is a plus• Knowledge of computer systems and IT components• Efficient phone, listening, and typing skills• Self motivated and ability to work with little supervision• Able to handle stress and high volume situationsInteraction with Other Departments and Other RelationshipsThis position requires close interaction with many employees, department leaders, vendors, and outside suppliers for UMC. Interactions with users/co-workers must be professional and meet UMC standards.Physical CapabilitiesAbility to lift up to 75pounds. The position requires long hours on your feet, walking and standing for extended periods of time; May include climbing ladders or crawling underneath desk. Incumbent must be able to work successfully in stressful and high volume situations and have the ability to drive to remote locations as required. Mileage reimbursement is applicableEnvironmental Work ConditionsMust be able to work in confined areas which may also include construction zones. Requires travel to remote locations within 100 mile radius. Must have own transportation. Mileage will be reimbursedUMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*Request for accommodations in the hire process should be directed to UMC Human Resources.*