IT Device Integration Technician I

UMC Health System; United States; Presencial; USD 42 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

EAP program

Pharmacy discounts

Retirement plan with employer match

PTO & extended illness leave

Medical, dental, and vision insurance

Resumo da oferta

UMC Health System in Texas is seeking an IT Device Integration Technician I to install, maintain, and repair clinically integrated devices and A/V solutions on a Monday–Friday schedule from 8:00am to 5:00pm. The role involves hands-on work with mobile devices, MDM management, and cross-department collaboration.

The ideal candidate has a High School Diploma or GED (bachelor’s degree highly recommended) and practical experience with device troubleshooting, IT systems, and a patient-focused health

Qualificações

• Must have experience/training in device troubleshooting
• Familiarity with mobile device management (MDM)
• Comfortable working in a health-system IT environment

Responsabilidades

• Configure, install, and troubleshoot clinical devices and systems as assigned
• Prep, deploy, and support corporate mobile devices and manage via MDM
• Coordinate maintenance or repair of devices as needed
• Manage IPTV software and media players
• Troubleshoot failures and restore functionality
• Assess A/V equipment and recommend new solutions
• Monitor systems by rounding on departments
• Document repairs in the ticket system
• Perform other duties related to digital health as assigned

Conhecimentos

Troubleshooting mobile devices

IT systems knowledge

Phone, listening, typing skills

Self-motivation

Ability to work with little supervisor

Ability to handle stress and high pace

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas.

Job Summary

The IT Device Integration Technician I is responsible for the installation, maintenance, and repair of clinically integrated devices as well as A/V solutions (Main Campus) Monday - Friday 8:00am - 5:00pm

Job Specific Responsibilities

• Configure, install, and troubleshoot clinical devices and systems as assigned
• Prep, deploy, and provide support for corporate owned or provided mobile devices and manage through the organization’s MDM solution
• Coordinate regular maintenance or repair of devices as necessary
• Manage IPTV software solution and associated media players
• Troubleshoot system failures and issues; Provide solutions to restore functionality and prevent future occurrence
• Assess A/V equipment and provide support or recommendation for new equipment
• Round on departments to monitor supported systems, devices, and solutions to verify proper operations.
• Complete proper documentation of repairs in ticket system
• All other assigned duties related to digital health.

Education and Experience

High School Diploma or GED (bachelor’s degree highly recommended)

Skills and Abilities

• Experience with troubleshooting mobile devices is a plus
• Knowledge of computer systems and IT components
• Efficient phone, listening, and typing skills
• Self motivated and ability to work with little supervision
• Able to handle stress and high volume situations

Interaction with Other Departments and Other Relationships

This position requires close interaction with many employees, department leaders, vendors, and outside suppliers for UMC. Interactions with users/co-workers must be professional and meet UMC standards.

Physical Capabilities

Ability to lift up to 75 pounds. The position requires long hours on your feet, walking and standing for extended periods of time; May include climbing ladders or crawling underneath desk. Incumbent must be able to work successfully in stressful and high volume situations and have the ability to drive to remote locations as required. Mileage reimbursement is applicable.

Environmental Work Conditions

Must be able to work in confined areas which may also include construction zones. Requires travel to remote locations within 100 mile radius. Must have own transportation. Mileage will be reimbursed.

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Request for accommodations in the hire process should be directed to UMC Human Resources.

Benefits:

• Resilience program Emotional Physical Spiritual Financial Career Community On-Site Professional Counselors (EAP) Discounted Pharmacy Cost Cash Retention Bonus (only one in our region) Retirement Benefits w/Employer Match PTO & Extended Illness Medical, Dental, & Vision Insurance And more at: https://apps.umchealthsystem.com/documents/wellness.pdf

UMC Vision, Mission and Standards:

Vision: To Serve Our Patients in the Best Teaching Hospital in the Country

Mission Statement: Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals.

Standards of Excellence: Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect

About UMC Magnet Designated 501 licensed beds 62 Site locations Regions only Level I Trauma Center Regions only BICU DNV accredited Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC) Ranked as one of the Best Places to Work in Texas by Texas Monthly UMC Physicians Culture, Vision, Mission, and Standards: Culture: Service is Our Passion Vision: The best place to work and the best place to receive healthcare. Mission Statement: To improve the quality of life for our community by providing the best patient experience for every patient. Standards: Teamwork, Respect, Accountability, Compassion, Kindness About UMCP 35 Practice Locations - private practices and urgent care centers Over 125 physicians and advanced practice providers Ranked as “One of the Best Places to Work in Texas” by Texas Monthly Employee Engagement Score of 96% measured by Press Ganey Associates