IT, Desktop Support Technician II (70418)

VARIETY CARE INC; Oklahoma City, Edmond (OK, OK); On-site; USD 45,000 - 60,000; Full time

Job summary

VARIETY CARE INC is seeking an IT Desktop Support Technician II for our Admin location in Oklahoma City, OK. This non-exempt role supports desktop hardware and software, provides user assistance, and collaborates with the Desktop Support Supervisor.

Responsibilities include installing peripherals, loading operating systems and office applications, troubleshooting hardware/software issues, and coordinating with network services.

Qualifications

• High School graduate with 1-3 years’ work related experience in information technology.
• Knowledge of all current Windows operating systems.
• Troubleshooting hardware and software issues.
• Expert knowledge of help desk software, databases, and remote control.
• Expert communication skills.
• Expert Documentation skills.
• Experience with multi-tasking.
• A+ certification preferred.

Responsibilities

• Identifies and procures hardware and software needed to satisfy user requirements.
• Install all peripheral components such as printers, scanners phones and disk drives.
• Load appropriate software packages such as operating systems, networking components and office applications.
• Assists in the customization and adaptation of existing programs to meet users’ requirements.
• Provides telephone, chat, in-person, and remote support to end-users.
• Coordinates activities with network services and information systems groups.
• Provides updates, status and completion to management and/or users, via voice mail, e-mail, chat or in-person communication.
• Connects users to networks and provides initial training.
• Monitors ticketing system and completes tickets in a timely manner.
• Provide support path for ticket escalation from Desktop Support I.
• Travels between sites to perform assigned duties.
• Performs all other duties as assigned by Supervisor.
• Support Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provide leadership and work with all staff to achieve the goals of the “Triple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs.
• Performs miscellaneous job-related duties as assigned.

Skills

Windows OS knowledge

Hardware & software troubleshooting

Help desk software

Remote control software

Databases

Communication skills

Documentation skills

Multi-tasking

Education

High School diploma

A+ certification (preferred)

Tools

Help desk software

Remote control software

Databases

Job description

Job Details: Job Location: Admin (VC) - Oklahoma City, OK 73107, Position Type: Full Time, Education Level: High School, Travel Percentage: Up to 50% , Job Shift: Day, Department: Information Technology

Position: IT Desktop Support Technician II

Employee Category: Non-Exempt

Reporting Relationship: Desktop Support Supervisor

Character Core Qualities:

• Dependability - Fulfilling what I consented to do, even if it means unexpected sacrifice.
• Flexibility - Willingness to change plans or ideas without getting upset.
• Responsibility- Knowing and doing what it expected of me.
• Alertness- Being Aware of what is taking place around me so I can have the right responses.

Summary of Duties and Responsibilities:

Installs, modifies, and makes minor repairs to desktop computer hardware and software systems, and provides technical advice and support to system users.

Primary Duties and Responsibilities:

• Identifies and procures the hardware and software needed to satisfy user requirements.
• Install all peripheral components such as printers, scanners phones and disk drives.
• Load appropriate software packages such as operating systems, networking components and office applications.
• Assists in the customization and adaptation of existing programs to meet users’ requirements.
• Provides telephone, chat, in-person, and remote support to end-users.
• Coordinates activities with network services and information systems groups.
• Provides updates, status and completion to management and/or users, via voice mail, e-mail, chat or in-person communication.
• Connects users to networks and provides initial training.
• Monitors ticketing system and completes tickets in a timely manner.
• Provide support path for ticket escalation from Desktop Support I.
• Travels between sites to perform assigned duties.
• Performs all other duties as assigned by Supervisor.
• Support Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provide leadership and work with all staff to achieve the goals of the “Triple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs.
• Performs miscellaneous job-related duties as assigned.

Qualifications: Requirements, Special Skills or Knowledge:

• High School graduate with 1-3 years’ work related experience in information technology.
• Knowledge of all current Windows operating systems.
• Troubleshooting hardware and software issues.
• Expert knowledge of help desk software, databases, and remote control.
• Expert communication skills.
• Expert Documentation skills.
• Experience with multi-tasking.
• A+ certification preferred.

Essential Functions

• Must be able to lift 50 pounds
• Must have excellent concentration ability.
• Must be physical fit to occasionally stand, bend, reach, crawl, lift, etc.