IT/Desktop Support Tech II

Tallahassee Memorial HealthCare; Tallahassee (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Tallahassee Memorial HealthCare (TMH) seeks an IT Desktop Support Specialist to maintain, analyze, install and resolve second-level desktop issues for our end-users. You will support hardware and software, troubleshoot with diagnostic tools, and contribute to our distributed computer system environment.

The role reports to the Director/IT Infrastructure Services and requires a valid State Drivers' License along with 2 years of related experience; a Bachelor's degree is preferred.

Qualifications

• Minimum two years of job-related experience.
• Valid State Driver's License required with clean driving record.
• Personal vehicle may be used for work with reimbursement.

Responsibilities

• Maintains, analyzes, installs and resolves second level desktop issues for end-users.
• Contributes to the design and configuration of a distributed computer system environment.

Skills

Desktop support

Troubleshooting

Customer communication

Education

High School Diploma/GED

Bachelor’s degree (preferred)

Tools

Diagnostic tools

Job description

WHO WE ARE & WHAT WE DO

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

HOW YOU'LL MAKE AN IMPACT

Your Role:

• Maintains, analyzes, installs and resolves second level desktop computer and computing appliance issues for organization’s end-users, including (but not limited to) answering questions, providing advice, troubleshooting hardware and software problems using diagnostic tools and/or troubleshooting procedures.
• Contributes to the completion of specific programs and projects (ie. Assist in the design and configuration of a distributed computer system environment with appropriate hardware, operating system software, application software, and communication components to solve business/office requirements).

Reports To:

• Director/IT Infrastructure Services

Supervises:

• None

WHAT YOU’LL NEED TO APPLY

Required Education:

• High School Diploma/GED; Preferred: Bachelor’s degree in related field.

Required Experience:

• 2 years of job-related experience

Required Certification/License/Registry:

• Valid State Drivers' License
• Qualified candidates must provide a seven (7) year driving record from the Department of Motor Vehicles with no more than six (6) points and no indication of poor driving habits. The qualified candidate must be at least 21 years of age.
  • NOTE: Use of personal vehicles is required. It is the responsibility of the vehicle owner to maintain adequate insurance coverage for their personal vehicle used in conjunction with their duties as an employee. TMH will reimburse the business use of a personal vehicle in accordance with procedures defined by the Internal Revenue Service. It is important to note that your personal vehicle will be used to provide service to fellow colleagues of TMH and NOT to paying customers. This distinction is important because you may be asked if you use your personal vehicle to provide services to "customers."

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.