It Desktop Support Engineer

Axiom Technologies; Guaynabo (PR); In loco; USD 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

Axiom Technologies is seeking a capable IT professional to coordinate activities ranging from simple tasks to complex plans and provide onsite/on-call support to end-users in the desktop computing environment. The role focuses on timely, accurate service delivery within the organization.

You will handle end-user devices, software installation, incident response, and collaboration with IT teams while adhering to security policies and documenting assets and processes.

Competenze

• Bachelor's degree in CS, IT or related field or equivalent experience.
• 2+ years in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365 and basic networking.

Mansioni

• Provide first- and second-level support for desktops, laptops, printers and mobile devices.
• Respond to service requests via ticketing system, phone or in-person.
• Install, upgrade, and maintain Windows/macOS/Linux OS and software.
• Troubleshoot hardware, software and peripherals and document issues.
• Set up new employee workstations including accounts and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with IT teams on escalated issues or projects.
• Follow security protocols, antivirus, patching and data-protection policies.

Conoscenze

Customer service

Communication

Troubleshooting

Team collaboration

Formazione

Bachelor's degree in Computer Science or IT

Strumenti

ServiceNow

Zendesk

JIRA

VPN

Active Directory

Descrizione del lavoro

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Preferred

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).