IT Desktop Support & Deployment Technician

iitjobs; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company is seeking a skilled IT Support Technician to build and configure integration devices, provide technical support, and troubleshoot issues. The ideal candidate will have experience with desktop operating systems and excellent communication skills. This role requires effective time management and the ability to prioritize tasks in a dynamic environment.

Qualifications

• 2 years of experience configuring and deploying desktop operating systems.
• 2 years of Technology Support experience.

Responsibilities

• Build, configure, and ship new integration devices.
• Provide technical support and troubleshoot software and hardware issues.

Skills

Technical Support

Communication

Time Management

Problem Solving

Education

HS Diploma/GED

Tools

Office 365

Altiris

Citrix

Job description

Essential Functions: Build, configure, and ship new integration devices. Process returns, update Asset Management records, and arrange for shipping of returns. Communicate with end users and provide technical support. Troubleshoot issues related to software, desktops, laptops, and network connectivity. Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment.

Must have

Required Qualifications:
HS Diploma/GED (or Higher)
2 years of experience configuring and deploying desktop operating systems (Windows 7 & 10) with Altiris
2 years of experience configuring and troubleshooting desktop hardware (Dell, HP)
2 years of Technology Support experience
Must demonstrate excellent time management skills, the ability to prioritize work, and communicate effectively in a highly dynamic professional environment.

Preferred Qualifications:

Experience providing remote white glove support for setting up new computer systems.
Experience in remote technical assistance and IT support, with strong problem-solving and communication skills.
Experience writing technical documentation.
Experience assisting End Users with login, program setup, and accessing network drives.
Effective written and verbal communication skills in a business environment.
Retail or customer service experience.
Proficient in Office 365 software.
Basic understanding of SmartSheet.
Providing first-level technical support to end users via Teams or email.
Troubleshooting and resolving Citrix virtual desktop and application issues.
Troubleshooting and resolving hardware and software issues, with escalation when needed.
Ensuring timely and effective communication with customers.
Prioritizing and managing multiple customer requests.
Delivering exceptional customer service with a positive attitude.

Nice to have

Exceptional communication skills.
Ability to deliver exceptional customer service with a positive attitude.