IT Desktop Support

Kelco Industries; Woodstock (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Short-Term Disability

Long-Term Disability

Accident Insurance

Critical Illness Insurance

Identity Theft Insurance

Legal Insurance

Pet Insurance

Life Insurance

Job summary

Kelco Industries is seeking an IT Desktop Support specialist to provide day-to-day technical support, troubleshoot issues, and maintain computer hardware and software across the company. You will help with equipment setup for new hires and ongoing maintenance, while following security practices.

The role emphasizes reliability, customer service, and effective communication with employees to resolve IT problems promptly, manage tickets efficiently, and support IT projects as needed.

Qualifications

• High school diploma or equivalent; Associate degree or technical IT training preferred.
• Working knowledge of Windows OS, Microsoft Office/365, hardware, peripherals, and basic networking concepts.
• Experience with an IT ticketing system is a plus.
• Ability to troubleshoot issues independently and escalate when needed.
• Strong written and verbal communication with both technical and non-technical staff.

Responsibilities

• Provide desktop, laptop, printer, and peripheral support and basic network connectivity troubleshooting.
• Install, configure, maintain, and replace computers, software, and IT equipment.
• Respond to and close IT support tickets in a timely, professional manner; escalate complex issues as needed.
• Support Windows OS, Office 365, ERP, user accounts, access, and general IT needs.
• Set up computers and accounts for new employees and assist with changes and departures.
• Perform routine maintenance to ensure reliability, security, and performance of IT systems.
• Maintain records of IT equipment, assignments, repairs, and assets.
• Provide courteous, secure IT assistance following company policies.

Skills

Technical Aptitude

Troubleshooting

Customer Service

Communication

Organization

Dependability

Security Awareness

Adaptability

Education

High school diploma

Associate degree or technical IT training

Tools

IT ticketing system

Job description

Kelco Industries is a market leader in cost-effective, high performance, custom engineered components for a wide variety of industries. We invest in the latest technologies and top talent, and because we are privately held, we answer only to our customers – so we can make fast decisions that move our business and our customers forward .

Kelco is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We further are committed to considering all qualified individuals with disabilities and will provide reasonable accommodation as needed throughout the hiring process.

Kelco offers a competitive benefits package, including Health, Dental, Vision, Disability, and Life insurance.

Job Description

The IT Desktop Support position provides day-to-day technical support to employees and helps maintain reliable computer hardware, software, software, and related technology systems. This role troubleshoots user issues, completes assigned IT support requests, assists with equipment setup and maintenance, and provides responsive customer service to employees across Kelco.

Essential Functions

• Provide technical support and troubleshooting for desktops, laptops, printers, peripherals, software, and basic network connectivity issues.
• Install, configure, maintain, and replace computers, software, and other IT equipment.
• Respond to and complete assigned IT support tickets in a timely and professional manner, escalating complex issues as needed.
• Support Microsoft Windows operating systems, Microsoft Office/Microsoft 365 applications, ERP, user accounts, access, and general technology needs.
• Set up computers, accounts, and equipment for new employees and assist with equipment changes and employee departures.
• Perform routine maintenance to support the reliability, security, and performance of company IT equipment and systems.
• Maintain accurate records of IT equipment, assignments, repairs, replacements, and other technology assets.
• Provide courteous and responsive technical assistance to employees while following established IT security and confidentiality practices.
• Assist with IT projects, system upgrades, implementations, and other IT-related responsibilities as assigned.

Core Competencies

• Safety Awareness – Ability to identify and correct or report conditions that affect the safety of employees.
• Technical Aptitude – Demonstrates working knowledge of computer hardware, software, Windows operating systems, Microsoft Office/Microsoft 365, and common business technology.
• Troubleshooting & Problem Solving – Effectively identifies, investigates, and resolves technical problems.
• Customer Service – Provides patient, professional, and courteous support to employees with varying levels of technical knowledge.
• Communication – Clearly communicates technical information, instructions, and issue status to users and management.
• Organization – Manages multiple support requests and priorities while maintaining accurate records and follow-through.
• Dependability – Responds to support needs in a timely manner and follows assigned issues through resolution.
• Confidentiality & Security Awareness – Handles system access and company information responsibly and follows established security practices.
• Adaptability – Learns new technologies and adjusts to changing systems, priorities, and business needs.

Qualifications

• High school diploma or equivalent required; Associate degree or technical training in Information Technology, Computer Science, or a related field preferred.
• Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, computer hardware, peripherals, and basic networking concepts.
• Experience working with an IT ticketing system preferred.
• Ability to troubleshoot technical issues independently and determine when escalation is appropriate.
• Ability to communicate effectively with both technical and non-technical employees.
• 401(k)
• 401(k) matching
• Short-Term Disability, Long-Term Disability, Accident, Critical Illness insurance
• Identity Theft, Legal, and Pet Insurance