IT Desktop Supervisor

Multnomah County; Portland (OR); On-site; USD 133,000 - 212,000; Full time

Benefits offered by this job

Employer-funded retirement savings

Health and dental insurance

Paid parental leave

Wellness programs

Work-life balance

Upskilling and development

Competitive benefits package

Job summary

Multnomah County seeks an IT Desktop Supervisor to lead desktop teams delivering hands-on IT support for the county’s staff. You’ll empower users with reliable tools across services from libraries to health, driving smooth daily operations and strategic improvements.

You’ll coach and mentor staff, manage performance and collaborate with IT leadership on key projects, including vendor relationships and escalation handling. A strong focus on service quality and teamwork is essential.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Three years in a team lead or supervisory capacity.
• Knowledge of hardware, software and peripherals.
• Clear verbal and written communication of technical information.
• Experience coaching and mentoring a technical team.
• Familiarity with IT support processes and best practices.

Responsibilities

• Oversee daily desktop support operations, including task assignments, scheduling, and team meetings.
• Coach, mentor, and develop team members while tracking service request metrics.
• Manage overall performance through proactive support, training and accountability.

Skills

Team leadership

Hardware & software know-how

Communication skills

Coaching & mentoring

IT support processes

Education

Bachelor's degree or equivalent experience

Tools

Active Directory

InTune

Jamf

SCCM

Azure

Entra ID

Windows OS

MacOS

Job description

Pay Range: $132,703.77 - $212,326.20

Annual Department: Department of County Assets (DCA)

Job Type: Regular Non-Represented

Exemption Status: United States of America (Exempt)

Closing Date: September 10, 2026

Lead the Team Keeping Multnomah County Connected!

Are you a natural leader with a passion for technology and a knack for bringing out the best in technical teams? Multnomah County is seeking an IT Desktop Supervisor to lead our skilled Desktop Teams who provide essential, hands-on IT support across the county, connecting our dedicated staff with the tools they need to serve the community. This isn't just about managing computers; it's about empowering people and ensuring the technology that supports vital county services, from Libraries to Health Services, runs smoothly every day. This work matters… If you're ready to make an impact and shape the future of IT at Multnomah County, we would love to talk with you.

What You'll Do

Team Leadership & Operations

• Oversee daily desktop support operations, including task assignments, scheduling, and team meetings.
• Coach, mentor, and develop team members while tracking service request metrics and supporting career growth.
• Manage overall performance through proactive support, training, accountability, and established progressive discipline processes.

Strategic Collaboration & Service Escalation

• Serve as the primary escalation point for complex technical issues, systemic challenges, and customer concerns.
• Partner with IT leadership and department peers to align team goals, streamline support, and participate in key projects.
• Manage vendor relationships, track team performance data, and act as a central liaison between end-users and specialized IT groups.

To Qualify

Minimum Qualifications

• Bachelor's Degree from an accredited college or university or equivalent practical and relevant experience.
• Three (3) years of experience in a team lead or supervisory capacity overseeing, demonstrating the ability to perform the duties of the position (equivalency of 7 years of qualifying training, education, and/or experience).
• Demonstrated knowledge of hardware, software, and peripherals.
• Excellent verbal and written communication skills with the ability to clearly convey technical information.
• Experience providing coaching, mentorship, and constructive feedback to a technical team.
• Demonstrated familiarity with IT support processes and best practices.

Required cover letter and resume should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement.

Ability to pass a criminal records check.

Must have a valid driver license.

Preferred Qualifications

• Experience in a medium to large IT organization.
• Experience with Active Directory, InTune, Jamf, SCCM, Azure, Entra ID.
• Experience with Windows OS.
• Experience with MacOS.
• Demonstrated experience in IT Support.

Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Screening and Evaluation

Application Packet:

• REQUIRED completed online application.
• REQUIRED resume and REQUIRED cover letter covering relevant experience and education.

Resume should include the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities, the number of employees under your supervision.

The Selection Process

• Initial review of minimum qualifications: We may do an additional preferred review and/or send out additional supplemental questions to identify those highest qualified.
• Assessment of candidates: Review of the applicant's training and experience by a subject matter expert, an exam, or a screening interview (phone, technical, etc.).
• Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.
• Background check and reference checks: All finalists must pass a thorough criminal records check and reference check.

Benefits

• Employer-funded retirement savings.
• Health and dental insurance at very low cost to full-time employees and their dependents.
• Paid parental leave.
• Wellness programs.
• Work-life balance and stability.
• Support for upskilling, learning and development.
• And much more.

Commitment to Safety, Trust and Belonging

Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential.

Additional Information

This recruitment may be used to fill full-time, part-time, temporary, limited duration and on-call positions. Additionally, H-2A or Student visa sponsorship is unavailable for this position.

Position Details

• Type of Position: Regular non-represented position.
• Salary: Regular.
• Not eligible overtime.
• Location: Multnomah Building 501 SE Hawthorne Blvd. Suite 400.
• Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM. This position is based on-site, with eligibility for occasional remote work subject to manager approval.
• After-Hours Support: Required to respond to urgent after-hours calls and alerts to maintain continuous availability for essential IT services.
• All employees must reside in Oregon or Washington.
• We are unable to sponsor work visas, including H-1B, F-1 OPT, or STEM OPT.

Operationally Essential Position

Employees who have been designated as operationally essential (“Essential”) are required to report for duty regardless of facility closure or curtailment of some or all County operations.

Inclement Weather and Disasters

Serving the Public, Even During Disasters Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response.

Diversity and Inclusion

At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference.

Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act

We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process.

Job Profile: 9454 - IT Manager Senior

We provide a wide array of essential services including health, community justice, roads, elections, libraries, jails, bridges, tax and assessment, marriage licenses, animal services, mental health and addiction services and more. Our organization’s top priority is to meet the many needs of our residents.