IT Desktop Supervisor

multco; United States; On-site; USD 133,000 - 212,000; Full time

Job summary

Multnomah County is seeking an IT Desktop Supervisor to lead desktop teams providing essential IT support across county services, from libraries to health services. You will empower staff with the tools they need and drive performance through coaching and strategic collaboration.

Lead daily operations, mentor staff, and coordinate with IT leadership on major projects while managing vendor relationships. This role improves service delivery countywide.

Qualifications

• Bachelor's Degree from an accredited college or university or equivalent practical and relevant experience.
• AND
• Three (3) years of experience in a team lead or supervisory capacity overseeing, demonstrating the ability to perform the duties of the position (equivalency of 7 years of qualifying training, education, and/or experience).
• Demonstrated knowledge of hardware, software, and peripherals.
• Excellent verbal and written communication skills with the ability to clearly convey technical information.
• Experience providing coaching, mentorship, and constructive feedback to a technical team.
• Demonstrated familiarity with IT support processes and best practices.
• Ability to pass a criminal records check.
• Must have a valid driver license.

Responsibilities

• Oversee daily desktop support operations, including task assignments, scheduling, and team meetings.
• Coach, mentor, and develop team members while tracking service request metrics and supporting career growth.
• Manage overall performance through proactive support, training, accountability, and established progressive discipline processes.
• Serve as the primary escalation point for complex technical issues, systemic challenges, and customer concerns.
• Partner with IT leadership and department peers to align team goals, streamline support, and participate in key projects.
• Manage vendor relationships, track team performance data, and act as a central liaison between end-users and specialized IT groups.

Skills

Team leadership

Coaching & mentoring

IT support processes

Verbal & written communication

Criminal records check

Driver license

Education

Bachelor's Degree

Tools

Active Directory

InTune

Jamf

SCCM

Azure

Entra ID

Windows OS

MacOS

Job description

Pay Range: $132,703.77 - $212,326.20 Annual

Department: Department of County Assets (DCA)

Job Type: Regular Non-Represented

Exemption Status: United States of America (Exempt)

Closing Date (Open Until Filled if No Date Specified): September 10, 2026

The Opportunity: This position will close once 150 applications have been received, regardless of the listed closing date. We encourage early submissions.

Overview

Lead the Team Keeping Multnomah County Connected!

Are you a natural leader with a passion for technology and a knack for bringing out the best in technical teams? Multnomah County is seeking an IT Desktop Supervisor to lead our skilled Desktop Teams who provide essential, hands‑on IT support across the county, connecting our dedicated staff with the tools they need to serve the community.

This isn't just about managing computers; it's about empowering people and ensuring the technology that supports vital county services, from Libraries to Health Services, runs smoothly every day.

This work matters... If you're ready to make an impact and shape the future of IT at Multnomah County, we would love to talk with you.

What You'll Do:

• Team Leadership & Operations
  • Oversee daily desktop support operations, including task assignments, scheduling, and team meetings.
  • Coach, mentor, and develop team members while tracking service request metrics and supporting career growth.
  • Manage overall performance through proactive support, training, accountability, and established progressive discipline processes.
• Strategic Collaboration & Service Escalation
  • Serve as the primary escalation point for complex technical issues, systemic challenges, and customer concerns.
  • Partner with IT leadership and department peers to align team goals, streamline support, and participate in key projects.
  • Manage vendor relationships, track team performance data, and act as a central liaison between end-users and specialized IT groups.

To Qualify

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*:

• Bachelor's Degree from an accredited college or university or equivalent practical and relevant experience.
• AND
• Three (3) years of experience in a team lead or supervisory capacity overseeing, demonstrating the ability to perform the duties of the position (equivalency of 7 years of qualifying training, education, and/or experience).
• Demonstrated knowledge of hardware, software, and peripherals.
• Excellent verbal and written communication skills with the ability to clearly convey technical information.
• Experience providing coaching, mentorship, and constructive feedback to a technical team.
• Demonstrated familiarity with IT support processes and best practices.
• Required cover letter and resume should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement.
• Ability to pass a criminal records check.
• Must have a valid driver license.

Preferred Qualifications/Transferable Skills*:

• Experience in a medium to large IT organization
• Experience with Active Directory, InTune, Jamf, SCCM, Azure, Entra ID
• Experience with Windows OS
• Experience with MacOS
• Demonstrated experience in IT Support

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Screening and Evaluation

• The Application Packet:
  • REQUIRED completed online application.
  • REQUIRED resume and
  • REQUIRED cover letter covering relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities, the number of employees under your supervision.
  • Note : The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility for an interview.

The Selection Process:

For details about how we typically screen applications, review our overview of the selection process