IT Deskside Support Analyst

Systematix group; Concord (NH); On-site; USD 57,979,000 - 66,262,000; Full time

Job summary

Systematix is seeking an IT Deskside Support Analyst to provide hands-on Level 2 support in a mixed Windows PC and Apple Mac environment at Concord, Ontario. The role involves imaging, deployment, and resolving issues across hardware, software, and peripherals.

You will work with Microsoft 365 apps, participate in hardware refreshes, and support IT teams to minimize business disruption. Onsite, 6-month contract with a standard 5-day workweek and a CAD hourly pay range.

Qualifications

• 3–5+ years hands-on Level 2 deskside, desktop or field IT support experience.
• Strong desktop and laptop hardware troubleshooting skills.
• Strong Windows PC/OS experience and working knowledge of Apple Mac/macOS.
• Experience with imaging, configuration and deployment.
• Good working knowledge of Microsoft 365/Office.
• Experience troubleshooting monitors, docking stations, printers and other peripherals.
• Experience with ITSM or ticketing systems.
• Strong troubleshooting, customer-service and communication skills.
• Ability to independently manage multiple issues and take ownership through resolution.

Responsibilities

• Diagnose and resolve desktop, laptop, OS, application and peripheral issues.
• Install, configure, troubleshoot and replace Windows PCs, Apple Macs and related hardware.
• Image, configure and deploy desktops and laptops, including operating systems and standard apps.
• Support Microsoft 365/Office applications including Outlook, Word, Excel, PowerPoint and Teams.
• Troubleshoot monitors, docking stations, printers and other end-user peripherals.
• Support workstation moves, equipment replacements, hardware refreshes and new-user setups.
• Respond to service requests, document incidents and troubleshooting activities, and take ownership of issues through resolution or escalation.
• Collaborate with infrastructure, network, security and other IT teams to resolve issues and maintain service levels.
• Maintain hardware inventory and asset records.
• Provide occasional support for iPhones/iOS and meeting-room technology.

Skills

Deskside support

Windows OS

macOS

Imaging & deployment

Microsoft 365

ITSM/Ticketing

Customer service

Multitasking

Tools

Intune

SCCM

Jamf

Active Directory

Entra ID

Job description

We are Systematix and we are currently looking for an IT Deskside Support Analyst for our client.

ABOUT THE PROJECT:

Our client is looking for a hands-on IT support generalist to provide Level 2 deskside support within a mixed Windows PC and Apple Mac environment at their Concord, Ontario location. The role requires strong troubleshooting skills across hardware, software, peripherals and other end-user technologies.

ABOUT THE RESPONSIBILITIES:

You will:

• Diagnose and resolve desktop, laptop, operating system, application and peripheral issues.
• Install, configure, troubleshoot and replace Windows PCs, Apple Macs and related hardware.
• Image, configure and deploy desktops and laptops, including operating systems and standard applications.
• Support Microsoft 365/Office applications including Outlook, Word, Excel, PowerPoint and Teams.
• Troubleshoot monitors, docking stations, printers and other end-user peripherals.
• Support workstation moves, equipment replacements, hardware refreshes and new-user setups.
• Respond to service requests, document incidents and troubleshooting activities, and take ownership of issues through resolution or appropriate escalation.
• Work collaboratively with infrastructure, network, security and other internal IT teams to resolve issues, maintain service levels and minimize business disruption.
• Maintain hardware inventory and asset records.
• Provide occasional support for Apple iPhones/iOS devices and meeting-room technology.

REQUIREMENTS:

Must-have:

• 3–5+ years of hands-on Level 2 deskside, desktop or field IT support experience.
• Strong desktop and laptop hardware troubleshooting skills.
• Strong Windows PC/OS experience and working knowledge of Apple Mac/macOS.
• Experience with computer imaging, configuration and deployment.
• Good working knowledge of Microsoft 365/Office.
• Experience troubleshooting monitors, docking stations, printers and other peripherals.
• Experience working with an ITSM or ticketing system; experience with a specific platform is not required.
• Strong troubleshooting, customer-service and communication skills.
• Ability to independently manage multiple issues and take ownership through resolution.

Nice-to-have:

• Exposure to endpoint-management or deployment tools such as Intune, SCCM/MECM, Autopilot or Jamf.
• Familiarity with Active Directory or Microsoft Entra ID.
• Experience with hardware asset management and inventory.
• Experience supporting Teams, meeting-room or AV technology.
• Experience supporting users within a large corporate, industrial or distributed environment.
• Relevant technical certifications such as CompTIA A+, Microsoft 365/Endpoint Administrator or ITIL Foundation are considered an asset.

ABOUT THE ROLE:

Location: Concord, Ontario – 100% onsite, 5 days per week
Duration: 6 months to start, with extensions likely based on good performance
Start date: ASAP; reasonable notice periods can be accommodated
Work hours: Monday–Friday; assigned shift within the 6:30 a.m.–5:00 p.m. support window

PAY DISCLOSURE:

The hourly pay range for this position is $28–$32/hour CAD, commensurate with experience, skills and qualifications.

AI DISCLOSURE:

We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.

ABOUT SYSTEMATIX:

Systematix is one of Canada’s largest privately-owned National Consulting and Resourcing firms. With offices across North America, we provide the highest-caliber consulting solutions to a diverse client base that includes all levels of government and private industry sectors.

Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer.

Systematix. Solutions Focused. People Driven.