IT Depot Tech

UST; San Jose (CA); On-site; USD 56,000 - 84,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid vacation and holidays

Job summary

UST is seeking an IT Depot Tech to provide on-site hardware, software, and mobile device support for our client’s employees. You will be the face of IT, delivering a positive user experience and partnering with client management to improve end-user services at the San Jose location.

You will manage new hire hardware, inventory returns, asset handoffs, and ensure devices are deployed with the latest OS. This full-time role offers a salary range of $56,000 to $84,000 per year plus comprehensive

Qualifications

• 2+ years in a customer-facing deskside support, end-user computing, or IT Depot role.
• Bachelor's Degree in Management Information Systems, Information Technology, or equivalent experience.
• Excellent communication skills, positive attitude, and strong engagement with end-users.
• Flexibility to work various shifts, including weekends if needed (though not expected).
• Experience with MAC, Microsoft OS, and Microsoft Office applications.
• Problem-solving experience in a support-oriented environment.
• Exceptional soft skills and troubleshooting abilities.
• Team player, effective communicator, self-directed work style, and ability to multi-task.

Responsibilities

• Manage new hire hardware orders and tasks to ensure systems are ready for employees on their first day.
• Collect and inventory all systems returned to the depot, typically via the Tech Cafe or through shipping labels.
• Coordinate with employees for smooth handover or return of IT assets.
• Work closely with the Tech Cafe team to ensure timely wiping of IT assets and their availability for deployment with the latest operating system installed.
• Prepare systems that are out of the four-year life cycle for donation.

Skills

Asset Management

Infrastructure Support

macOS

Workspace ONE

Windows

Inventory Management

Endpoint Management

Customer Support

Education

Bachelor's Degree

Job description

Role description

IT Depot Tech

The IT Depot Tech plays a crucial role in maintaining productivity for client employees by delivering on-site support for hardware, software, applications, installations, and mobile devices. As the "face of IT" for the client, the IT Depot Tech provides a personalized and positive employee experience, actively fostering a strong IT culture at the client location. This professional is an advocate for continuous improvement in end-user IT support, partnering daily with client management and vendors to build a high-quality end-user experience.

The Role

The IT Depot Tech plays a crucial role in maintaining productivity for client employees by delivering on-site support for hardware, software, applications, installations, and mobile devices. As the "face of IT" for the client, the IT Depot Tech provides a personalized and positive employee experience, actively fostering a strong IT culture at the client location. This professional is an advocate for continuous improvement in end-user IT support, partnering daily with client management and vendors to build a high-quality end-user experience.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You'll Do

• Manage new hire hardware orders and tasks to ensure systems are ready for employees on their first day.
• Collect and inventory all systems returned to the depot, typically via the Tech Cafe or through shipping labels.
• Coordinate with employees for smooth handover or return of IT assets.
• Work closely with the Tech Cafe team to ensure timely wiping of IT assets and their availability for deployment with the latest operating system installed.
• Prepare systems that are out of the four-year life cycle for donation.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

Required

• 2+ years in a customer-facing deskside support, end-user computing, or IT Depot role.
• Bachelor's Degree in Management Information Systems, Information Technology, or equivalent experience.
• Excellent communication skills, positive attitude, and strong engagement with end-users.
• Flexibility to work various shifts, including weekends if needed (though not expected).
• Experience with MAC, Microsoft OS, and Microsoft Office applications.
• Problem-solving experience in a support-oriented environment.
• Exceptional soft skills and troubleshooting abilities.
• Team player, effective communicator, self-directed work style, and ability to multi-task.

Preferred

• Maintain necessary certifications to support specific computer networks, hardware, software, and applications.
• Basic knowledge of networking, Airwatch, SCCM, and Cisco routers and switches.
• Ability to multi-task and adapt to changing priorities.
• Willingness to learn new skills and step outside comfort zones within the end-user community.
• Capability to manage tasks requiring cross-departmental communication and collaboration.

Key Skills

Asset Management, Infrastructure Support, macOS, Workspace ONE, Windows, Inventory Management, Endpoint Management, Customer Support

Location & Compensation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: San Jose, California.

Compensation Range: $56000 - $84000

Who We Are

Since 1999, UST has worked side by side with the world's best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients' organizations-delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact-touching billions of lives in the process. Visit us at .

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

As part of our recruitment process, UST may use AI or automated tools to support activities such as application screening, scheduling, or interview assistance. All hiring decisions are made by our recruitment team. Where applicable law requires it, further notice will be provided separately.

Skills

Asset Management, Infrastructure Support, macOS, Workspace ONE, Windows, Inventory Management, Endpoint Management, Customer Support

Compensation range: $ 56,000.00 to 84,000.00 per year