IT Deployment Technician-Temporary

Horace Mann; Springfield (IL); On-site; Full time

Job summary

A leading company is seeking an IT Deployment Technician to support Windows 11 migration efforts. The role involves remote printer installations, device imaging, and troubleshooting. Ideal candidates will have a background in IT support and strong communication skills.

Qualifications

• Experience in desktop computing support preferred.
• Familiarity with printer installation and configuration.

Responsibilities

• Monitor and manage printer installation appointments.
• Provide remote assistance for printer setup and troubleshooting.
• Assist with Windows 11 migration tasks.

Skills

Organizational Skills

Analytical Skills

Problem Resolution

Communication

Customer Service

Education

Degree in Computer-related Program

Tools

PXE

Server Based Imaging

Job description

This is a temporary, on-site position that will begin as soon as possible and is estimated to run through the end of August.

Horace Mann is currently seeking a IT Deployment Technician to support our Windows 11 migration efforts. We are specifically looking for an individual with the ability to assist users with printer installations remotely, over the phone.

Schedule:
Monday through Friday, 8:00 AM – 4:40 PM CST

Primary Responsibilities:

• Monitor and manage a calendar of scheduled printer installation appointments
• Provide remote assistance for printer setup and troubleshooting
• Support device imaging, hardware unpacking, and repackaging as needed

Desirable Skills & Experience:

• Degree or diploma in a computer-related program at an accredited technical college.
• Familiarity with printer installation and configuration (both local and network).
• Experience in a desktop computing support role is preferred, with preference given to candidates with over 1 year of relevant experience.
• Good knowledge of IT concepts and overall strategies, methodologies, practices & procedures.
• Some exposure to network components such as switches, firewalls and Wi-Fi access points.
• Highly desirable if you have experience using PXE or Server Based Imaging with to install Windows 11 onto new computers.
• Strong organizational and time management skills.
• Strong analytical and problem resolution skills.
• Excellent written and verbal communication skills.
• Detail oriented, customer service focused, and good Interpersonal Skills.
• Punctual and dependable, with a professional attitude.

What you will do:

• Assist with Windows 11 migration tasks
• Provide remote support for printer installations over the phone
• Monitor and manage a calendar of printer installation appointments
• Help with imaging computers as part of the deployment process
• Assist with unboxing and re-boxing hardware as needed

Pay Range:

• $17.00/hr

Salary is commensurate to experience, location, etc.

#VIZI

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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