IT Deployment Technician – Epic Go-Live

Teceze; Texas; On-site; USD 55,000 - 75,000; Full time

Job summary

Teceze is seeking an IT Desktop Support Specialist to deploy, install, configure, and validate IT devices across healthcare environments in Texas. You will set up workstations, printers, scanners, and WOWs, and provide hands-on support during Epic go-live, ensuring smooth deployment and issue resolution.

You will troubleshoot hardware, connectivity, and deployment challenges, perform post-deployment stabilization, and coordinate with project teams and end users to maintain professional,

Qualifications

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience is preferred.
• Epic go-live or clinical application deployment experience is a plus.
• Experience providing hyper-care/post-go-live support is a plus

Responsibilities

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands‑on IT support during the Epic go‑live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post‑deployment stabilization and hyper‑care support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer‑focused approach in a healthcare environment.

Skills

Desktop support

Printer installation

Workstation configuration

Network troubleshooting

Healthcare IT experience

Epic go-live support

Post-go-live hyper-care

Job description

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands‑on IT support during the Epic go‑live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post‑deployment stabilization and hyper‑care support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer‑focused approach in a healthcare environment.

Required / Preferred Experience

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience is preferred.
• Epic go‑live or clinical application deployment experience is a plus.
• Experience providing hyper‑care/post‑go‑live support is a plus