Warehouse Operation Supervisor

DHL Global Forwarding; Miami (FL); On-site; USD 68,723 - 91,630; Full time

Benefits offered by this job

Competitive base salary plus incentive

401(k) match

Stock Purchase Plan

Medical coverage

Vision and Dental options

Paid time off

Job summary

DHL Global Forwarding in Miami, FL, is seeking a Warehouse Operation Supervisor to oversee daily warehousing and distribution activities. You will supervise staff, optimize inventory processes, and ensure safety and efficiency across picking, packing, shipping, and receiving functions.

You will coordinate with cross-functional teams to support customer needs and ensure on-time delivery while meeting budget and KPI targets.

Qualifications

• BA/BS preferred or minimum of 2 years supervisory experience within the logistics / transportation industry.
• Exceptional communication skills (verbal, written, and presentations).
• Comprehensive knowledge of distribution methods and standard warehouse operating procedures.
• Demonstrated ability to apply technology-operating tools (WMS-Barcode Scanning, Track & Trace).
• Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook).
• Demonstrated leadership ability to include driving KPIs, employee engagement / team building. Strong ability to develop, coach, train, and mentor staff to success.
• Previous supervisory experience in a Unionized environment is preferred.
• Multimodal experience preferred (i.e. Ocean, Air, Import, Export, TL, LTL).
• Basic knowledge of Cargo Wise system is preferred.

Responsibilities

• Manages, oversees, and performs supervisory tasks associated with warehousing and distribution including picking, packing, shipping, receiving, labeling, kitting, loading/unloading, counting, inventory control.
• Provides customer support for logistics problems and coordinates transportation of customer materials to and from the Hub/Gateway facility.
• Assumes responsibility for good working practices, safety, and security for customer inventory and warehouse staff.
• Coordinates with management and service centers regarding development and retention of customer base; implements process improvements for service delivery.
• Responsible for the KPIs and ensures budget targets are met.
• Supervises unionized staff; hires, coaches, trains, and manages performance per policies.

Skills

Exceptional communication

Leadership

Coaching & mentoring

Staff development

Unionized environment experience

Multimodal logistics experience

Track & Trace

Education

BA/BS preferred

Tools

WMS-Barcode Scanning

Cargo Wise

Microsoft Office

Job description

Job Title: Warehouse Operation Supervisor

Job Location: Miami, Florida

Key Responsibilities

• Manages, oversees, and performs supervisory tasks associated with warehousing and distribution including: picking, packing, shipping, receiving, labeling, kitting, loading/unloading, putting-away, cycle and wall to wall counting, customs control, inventory auditing and inventory management and control. Will manage the use of material handling equipment such as pallet movers, standup forklifts, swing-reach trucks, and order pickers


• Provides customer support for logistics problems. Coordinates transportation of customer materials to and from the Hub/Gateway facility. Manages inbound shipment receipt and inventory control, warehousing, customs control, and outbound shipment preparation and dispatch


• Assumes responsibility for good working practices, safety, and security for customer inventory and warehouse staff


• Coordinates with station, regional management and service centers regarding development and retention of customer base. Develops, recommends and implements process and procedure improvements for service delivery to the customer. Provides customized solutions for customers in the areas of warehousing, inventory control and analysis, transportation, and technical support


• Responsible for the Key Performance indicators and ensures budget targets are met


• Supervises unionized staff; responsible for hiring, coaching, training, and developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes


• Additional responsibilities include grievance administration, conflict resolution, mentoring and consistent application of disciplinary actions in accordance with Company policy or CBA (if applicable)

Skills / Requirements

• BA/BS preferred or minimum of 2 years supervisory experience within the logistics / transportation industry


• Exceptional communication skills (verbal, written, and presentations)


• Comprehensive knowledge of distribution methods and standard warehouse operating procedures


• Demonstrated ability to apply technology-operating tools (WMS-Barcode Scanning, Track & Trace)


• Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)


• Demonstrated leadership ability to include driving KPIs, employee engagement / team building. Strong ability to develop, coach, train, and mentor staff to success


• Previous supervisory experience in a Unionized environment is preferred


• Multimodal experience preferred (i.e. Ocean, Air, Import, Export, TL, LTL)


• Basic knowledge of Cargo Wise system is preferred

Pay Range: $68,722.50 - $91,630.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.


• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.


• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.


• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.


• Vision: Optional coverage for exams, frames, and contacts.


• Dental: Optional coverage for preventive, basic, and major services.


• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long‑term success. Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.