Fully Onsite Call Center Representative

TEKsystems; Novi (MI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems is seeking an onsite Customer Service Representative (CSR) in Novi, MI. The role requires call center experience and the ability to handle 80–100 daily interactions across member, provider, and stakeholder inquiries regarding benefits, eligibility, and plan details.

This contract-to-hire position emphasizes HIPAA compliance, confidential data handling, and accurate documentation in multiple systems.

Qualifications

• Call center experience required.
• Ability to manage high-volume inbound calls and document interactions.
• Knowledge of HIPAA and compliance guidelines.
• Strong communication and discretion in handling information.

Responsibilities

• Respond to inbound inquiries from members, providers and stakeholders.
• Handle high-volume calls and resolve questions about benefits, eligibility and plan information.
• Perform outbound follow-ups to provide updates or resolve issues.
• Document call details in multiple internal systems with accuracy and confidentiality.
• Collaborate with internal departments to resolve complex cases as needed.

Skills

Call center experience

Communication skills

HIPAA compliance

Job description

Job Summary

This opportunity is fully onsite in Plymouth, MI and CALL CENTER experience is required. Please refrain from applying if you are not able to commit to a commute to Plymouth Monday-Sunday 5a-10pm (call center hours).

Job Description

• The Customer Service Representative (CSR) plays a key role in supporting members, providers, and other stakeholders by delivering high-quality service in a fast-paced environment. This role involves responding to inbound inquiries, researching member and provider information, and accurately documenting all interactions while maintaining strict confidentiality and compliance standards.
• Handle high-volume inbound calls from members, pharmacies, providers, and other partners, actively addressing questions related to prescription benefits, prior authorizations, eligibility, and general plan information.
• Conduct follow-up outbound calls as needed to provide updates, clarify information, or resolve outstanding issues, providing clear, empathetic, and professional communication, ensuring each caller receives an excellent customer experience.
• Respond to questions involving confidential or sensitive information, following HIPAA and internal compliance guidelines at all times, accurately documenting all call details in multiple internal systems, ensuring complete and precise data entry.
• Navigate and utilize multiple software platforms simultaneously, including benefit tools, authorization systems, member databases, and communication logs, as well as meet and exceed performance metrics, including call quality, accuracy, productivity, customer satisfaction, and adherence to schedule.
• Manage a daily workload of approximately 80-100 calls per day, depending on call complexity and case-by-case research requirements, troubleshooting issues related to prior authorization status, medication coverage, formulary questions, and pharmacy claim inquiries.
• Collaborate with internal departments to elevate or resolve complex cases when needed, demonstrating strong attention to detail, ensuring all information captured is complete, accurate, as well as compliant.

#centralpriority26

Job Type & Location

This is a Contract to Hire position based out of Novi, MI.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 9, 2026.

Workplace Type

This is a fully onsite position in Novi,MI.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.