IT Coordinator

Arden Wood Inc; San Francisco (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Arden Wood Inc. is seeking an IT Coordinator to manage day-to-day staff computer needs and oversee resolution with our IT partner PCS. You will move technology projects forward, provide oversight, and ensure follow-through from planning through completion, on site.

This role requires coordinating upgrades, improving network connectivity, and possibly replacing the telephone system. You will keep leadership informed of progress, decisions, risks, and next steps, while communicating clearly with

Qualifications

• Experience coordinating IT projects, upgrades, or vendor implementations.
• Working understanding of computers, networks, internet connectivity, and telecommunications.
• Strong organization, follow-through, problem-solving, and customer service skills.
• Ability to explain technical recommendations to people without an IT background.
• Ability to work onsite within Arden Wood’s Christian Science environment.

Responsibilities

• Lead Arden Wood’s IT projects from planning through testing and completion.
• Coordinate computer and equipment upgrades with PCS.
• Work with PCS to assess recurring Wi‑Fi, internet, and bandwidth concerns.
• Help evaluate and coordinate a possible telephone system upgrade.
• Keep leadership informed of progress, decisions, risks, and next steps.
• Communicate patiently and clearly with employees during technology changes.

Skills

IT project coordination

Vendor coordination

Networking basics

Troubleshooting

On-site work

Tools

Wi‑Fi management

Telecommunications

Telephone systems

Job description

Arden Wood is seeking someone who can be involved in day-to-day staff computer needs and issues and coordinate and oversee positive resolution with our computer support company (PCS). In addition, they would move specific technology projects forward, provide oversight,coordination, and follow through on several existing tech issues.

Projects may include computer upgrades, improvements to internet connectivity and bandwidth, and a possible telephonesystem replacement. The IT Coordinator must be able to keep a project organized, explain technical recommendations clearly, and be the onsite project manager when work is underway.

What you’ll do

• Lead Arden Wood’s side of assigned IT projects, from planning and scheduling through testing and completion.
• Coordinate computer and equipment upgrades with PCS.
• Work with PCS to assess recurring Wi‑Fi, internet, and bandwidth concerns.
• Help evaluate and coordinate a possible telephone system upgrade.
• Keep leadership informed of progress, decisions, risks, and next steps.
• Communicate patiently and clearly with and employees during technology changes.

PCS will continue to provide help desk services and contracted technical support. The IT Coordinator will provide onsite assistance, monitor and elevate support requests, and coordinate day-to-day technology needs and larger projects through completion.

What you’ll bring

• Experience coordinating IT projects, equipment upgrades, or vendor-supported implementations.
• A working understanding of computers, networks, internet connectivity, and telecommunications.
• Strong organization, follow-through, problem-solving, and customer service skills.
• The ability to work with technical vendors and explain their recommendations to people without an IT background.
• The ability to work onsite and respectfully within Arden Wood’s Christian Science environment.

Experience with a managed IT provider, telephone system project, or residential or nonprofit setting is helpful.