IT Coordinator

CareWell Services; Battle Creek (MI); Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Medical/dental insurance plans

Generous PTO

Short-term disability

Flex spending account

Employer paid life insurance

Thirteen paid holidays

AFLAC specialty insurance

Job summary

CareWell Services in Battle Creek, Michigan, is seeking an IT Coordinator to oversee IT operations, implement solutions, and ensure effective technical support. This entry-level position offers a starting salary of $48k to $55k and a supportive hybrid work culture that values life-work balance.

The ideal candidate should possess an Associate degree in Information Technology, with at least 3 years of relevant experience. Key responsibilities include vendor management, documentation, user training, and improving data systems.

Additionally, the position includes a comprehensive benefits package including medical insurance and a 401(k) plan.

Qualifications

• Minimum of 3 years of related experience in information technology or related field.
• Associate degree in Information Technology or equivalent education and experience.

Responsibilities

• Provide technical expertise in the implementation and maintenance of IT systems.
• Manage relationships with IT vendors and advise on contracts.
• Improve data use, analysis, and extraction for reporting.
• Create and update IT policies, documentation, and user guides.
• Train end-users on applications and technology.

Skills

Interpersonal skills

Flexibility and adaptability

Microsoft Office Suite proficiency

Problem analysis and diagnosis

Organizational skills

Written and verbal communication

Confidential information maintenance

Education

Associate degree in Information Technology or related field

Job description

Title: IT Coordinator (entry level position with potential advancement)

Reports to: Planning Director

FLSA Status: Non-Exempt Full time (40-hour work week)

Pay range: $48k to $55k

Why Apply for the IT Coordinator Position?

Impactful Role: Take on a position where your expertise directly influences the efficiency and innovation of our IT operations.

What we offer:

All-Encompassing benefits package: Matching up to 3% 401(k) plan (vested on day one of enrollment), three medical/dental insurance plans which includes two plans that are no cost to the employee, generous PTO of 3 1/2 weeks your first year, short-term disability, a flex spending account, employer paid life insurance with the option of adding spouse and children. Thirteen paid holidays. AFLAC specialty insurance.

Life-Work Harmony: If you are seeking a career where your personal well-being is valued as much as your professional contributions, CareWell Services is the place for you. This is why we foster a supportive, hybrid culture to allow you to bring your best self to work. We offer a work environment to give you a balanced approach between your personal and professional life.

Position Summary: The IT Coordinator will work with the Planning Director to administer agency information technology (IT) operations, ensuring the department provides efficient and effective technical support service.

Key Responsibilities:

• Provide a high level of technical expertise in the implementation and maintenance of IT systems
• Responsible for relationship management and interface with IT vendors
• Develop recommendations and advise Planning Director on upcoming IT contracts, improvements, and budgeting
• Work to improve efficacy related to use, analysis, and extraction of data, reporting, and measurables needed by the agency
• Create and update user guides, procedures, and other written documentation for ongoing use
• End-user training for applications
• Work with Planning Director to create and keep current IT policies and procedures
• Maintain inventory of technology equipment and supplies
• Assist with technology training for staff, volunteers, and/or older adults participating in programs
• Maintain confidentiality of organizational and client informationi
• Support cybersecurity best practices and password management protocols
• Support special events with technology setup and troubleshooting
• Support achievement of agency mission and vision, and reflects its values in work behavior

Education and Experience:

• Associate degree in Information Technology or related field, or equivalent combination of education, certifications, and experience.
• Minimum of 3 years of related experience in information technology or related filed considered.

Required Skills:

• Possess the interpersonal skills and professionalism needed to effectively engage with co-workers, the public and assist participants.
• Flexible and adaptable in various situations and when interacting with many different personalities.
• Proficient in Microsoft Office Suite or related software.
• Ability to analyze and diagnose problems and work independently to solve them.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to maintain confidential information.

Equal Opportunity Employer, including disabled and veterans.