IT Coordinator

American Coatings Association

Baltimore (MD)

Hybrid

USD 56,000 - 70,000

Full time

14 days+

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Benefits offered by this job

401(k)

Vacation days

Medical insurance

Dental insurance

Life insurance

Job summary

A professional association in Washington, D.C. is seeking an Information Technology Coordinator to provide advanced technical support in a hybrid work environment. The ideal candidate has 5+ years of experience, excellent communication skills, and strong problem-solving abilities. Responsibilities include diagnosing and resolving issues, managing hardware/software, and supporting desktop applications. Competitive salary ranging from $56,000 to $70,000, with generous benefits.

Qualifications

5+ years relative experience without a degree.
Experience in Technical and Application Support.
Strong communication and interpersonal skills.

Responsibilities

Perform hands-on fixes at the desktop level.
Manage infrastructure hardware/software.
Document and improve existing processes.

Skills

Advanced troubleshooting

Communication skills

Technical support

Project management

Problem-solving abilities

Education

3+ years experience with a BS/BA degree

Tools

Microsoft MCP

PC/Mac environment knowledge

Job description

Overview

The American Coatings Association (ACA) has an opportunity available for an Information Technology Coordinator with excellent communication skills and proven experience in the information technology field. The position will provide advanced remote help desk, desk side technical and application support to all ACA staff members. The Information Technology Coordinator will provide advanced application support, training for staff on new and existing applications, and assist to help improve staff skills by performing the following duties: provide support for all desktop applications; minimal server applications support; support of the LAN. This work is performed with minimal supervision, requiring strong hands-on desktop and applications troubleshooting skills and sound judgment. This person must exhibit excellent task and time management skills, oral and written communication skills, technical expertise, and dedication to problem resolution in a timely manner.

Job Responsibilities

Primarily responsible for problem diagnosis and resolution
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
Answer inbound staff requests
Work with senior staff to determine and resolve high level problems
Management of infrastructure hardware/software and related technologies
Identify & troubleshoot PC / Mac configuration and/or performance irregularities
Research solutions to various issues
Develop solutions and procedures to respond to these irregularities in a timely manner
Ensure infrastructure is properly monitored
Oversee the execution and completion of assigned tasks
Document and improve existing processes

Requirements

5+ years relative experience without a degree or 3+ years relative experience with a BS/BA degree from an accredited college or university
Experience covering: Information Technology, Desktop, Technical and Application Support in a PC and Mac environment
Working knowledge of basic networking, network printing, PC / Mac installation and configuration, network and applications, mobile computing, VPN and MDM
Strong communication and interpersonal skills
Exceptionally self-motivated and directed with ability to set and manage priorities judiciously
Proficient with managing and prioritizing multiple projects
Advanced troubleshooting skills of familiar and unfamiliar technologies alike
Troubleshoot unfamiliar products through vendor or online documentation
Innovative and able to think out of the box
Excellent written and verbal communication skills including interpersonal/customer service skills
Superior analytical and problem-solving abilities with keen attention to detail
Ability to work under pressure with short deadlines
Reports to a supervisor

Required Technical Skills

Required Certification, License or Registrations

Microsoft MCP (a 4-year degree in an Information Technology Field can substitute)

Location and Travel

This position is located at ACA headquarters in Washington, D.C. and will operate within a hybrid work environment (working both onsite and remotely). Occasional (though infrequent) travel throughout the U.S. will be required to meet with program staff and attend meetings.

Employment, Salary and Benefits

This is a full time, regular position. Salary depends on experience, but on estimate can range from $56,000 to $70,000. ACA provides generous benefits [401(k), vacation days, medical, dental, and life insurance] and reimbursement for travel expenses.

Apply

To apply for this position, please visit https://american-coatings-association.breezy.hr/. Please submit a resume and cover letter including your salary requirement. Incomplete applications will not be reviewed.

About American Coatings Association (ACA)

ACA is a voluntary, nonprofit organization working to advance the needs of the paint and coatings industry and the professionals who work in it. Through advocacy of the industry and its positions on legislative, regulatory, and judicial issues at the federal, state and local levels, it acts as an effective ally ensuring that the industry is represented and fairly considered. The association focuses on advancements in science and technology through its technical conferences and journals, and offers essential business information to members through its publications, surveys, and business programs.

Seniorify Level