IT Consultant Services

Worldwide TechServices; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology services company in New York is seeking a Consultant Client Services to enhance client relationships and deliver technical expertise. The ideal candidate will have over 5 years of experience, particularly with O365, Azure, and Cisco technologies. This is a client-facing role requiring strong problem-solving and communication skills. The organization values relationship-building and strategic advisement for client objectives. Competitive salary and career growth opportunities are offered.

Qualifications

• More than 5 years of equivalent experience in IT.
• Working knowledge of O365, Azure, Cisco, and Windows Servers.
• Technical certifications (Microsoft, Cisco, VMware) are a plus.

Responsibilities

• Foster meaningful relationships with clients.
• Deliver technical expertise to address client challenges.
• Provide strategic advisement to clients' business objectives.

Skills

Customer service skills

Problem-solving skills

Analytical skills

Verbal communication

Written communication

Relationship-building

Education

Bachelor’s degree in a related field

Tools

O365

Azure

Active Directory

Cisco

Windows Servers

Job description

American Technology Services (ATS) is a Managed Services and Managed Security Services Provider providing unparalleled Information Technology services to businesses, organizations, and government agencies. For over 28 years, ATS has been helping organizations manage risk, align IT with the needs of the business, and gain efficiencies through new and innovative technology solutions.

Job Description

American Technology Services, Inc. (ATS) is a Managed Services Provider (MSP) looking for a talented engineer that likes interacting with people. This is a service based company, and this is a client-facing position. The Consultant Client Services position is responsible for fostering meaningful relationships alongside delivering technical expertise to our clients. This position not only addresses technical challenges but also provides strategic advisement for the clients' business objectives to ensure a progressive partnership.

Primary Technologies We Use

• Microsoft Azure and other cloud IaaS solutions
• Routers & routing protocols, specifically Cisco / Meraki
• Microsoft Office 365, Microsoft Exchange, Azure and Linux
• Dell and HP Workstation/Server Hardware

Qualifications

• Bachelor’s degree in a related field with more than 5 years equivalent experience
• Must have working knowledge with technologies such as O365, Azure, Active Directory, Cisco, Windows Servers
• Microsoft, Cisco, VMware or other technical certifications always a plus
• Experience in the Managed Services Sector is a plus

Skills

• Proven customer service and problem-solving skills, working directly with clients
• Proficient analytical skills with good verbal/written communication
• Ability to identify and document IT needs and/or vulnerabilities based upon best practices
• Service-oriented with the ability to build solid relationships and become a trusted advisor to clients
• Gain and maintain awareness of the client environment, culture, challenges, and areas for improvement
• Assist end-users through new set-up instructions / procedures

Additional Information

All your information will be kept confidential according to EEO guidelines.