IT Consultant II

WorkSmart IT; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Overtime pay (Fluctuating Work Week)

Health, Dental, Vision insurance

Short- and Long-Term Disability

401(k) with corporate match

Wellbeing reimbursement

Volunteer days

Job summary

WorkSmart (Germany) seeks IT professionals to help clients support, manage, and plan their IT infrastructure, primarily in Windows environments for small businesses.

The role combines remote and on-site service, with four days per week at client sites in Charlotte, including infrastructure reviews, project advisement, and strategic planning with the WorkSmart team. Excellent communication and documentation skills are required.

Qualifications

• On-site work with clients and willingness to travel up to 80% of the time.
• 3–5 years administering Windows servers (Exchange & SQL).
• 3–5 years providing user support in a corporate environment.
• 3–5 years managing network equipment (firewalls, routers, switches).
• 3–5 years administering Office 365 (Mail, OneDrive, SharePoint).
• 3–5 years administering and troubleshooting virtual environments.
• 1–5 years Azure experience is a plus.
• Excellent communication and documentation skills; eagerness to learn.

Responsibilities

• Provide remote and on-site IT support to clients.
• Perform infrastructure reviews and advise on projects.
• Contribute to strategic planning with WorkSmart and clients.
• Occasional on-call responsibilities.
• Travel to client sites as required.
• Work at client sites four days per week in Charlotte.

Skills

Windows Server administration

Exchange & SQL administration

User support in corporate environment

Network equipment management

Office 365 administration

Virtualization administration

Azure experience

Client-facing communication

Documentation & record-keeping

Job description

Description

We're looking for IT professionals who will thrive working with multiple corporate clients to help them support, manage, and plan their IT infrastructure. Mainly operating in Windows environments, most of our clients are small businesses with little or no IT expertise in-house. We're not just looking for the best technical talent, we're also looking for folks who interact well with users - whether they're administrative staff or the business owner!

This position provides service to our clients both remotely and on-site. Expect to work at client sites in Charlotte four days per week. Duties include infrastructure review, project advisement, strategic planning in conjunction with the WorkSmart team and clients, and limited on-call responsibilities.

Requirements

The ideal candidate will be able to work on-site directly with clients, giving an impression of calm confidence even when encountering unexpected challenges or new technology.

• Willingness to travel to client sites (80% local travel)


• 3-5 years administering Windows servers, including Exchange & SQL


• 3-5 years providing user support in a corporate environment


• 3-5 years managing network equipment (firewalls, routers, switches, etc.)


• 3-5 years administering and troubleshooting Office 365 environments (Mail, OneDrive, SharePoint)


• 3-5 years administering virtual environments


• 1-5 years of Azure experience is a plus

You’ll also need:

• Excellent communication (written and oral) skills


• Excellent documentation and record-keeping skills


• The desire and ability to learn new technology

Employees will work at client sites, in our office, and remotely.

Benefits

This is a full-time salaried position with excellent benefits.

• Overtime pay, even though it is a salaried position (Fluctuating Work Week)


• Health, Dental, and Vision insurance


• Short- and Long-Term Disability, plus Basic Life, at no cost to you


• 401(k) with corporate match


• Wellbeing reimbursement


• Up to 4 paid days per year for volunteer activities

Core Values

Our core values define our culture and how we approach working with clients, hiring new teammates, and rewarding each other, and they even allow us to consider when someone is not a good fit. We all use these core values as a filter through which we make decisions. By embodying these values as an organization and as individuals, we will continue to grow and succeed.

Be Curious

We embrace curiosity as a driver of growth and innovation. Being curious means asking questions, seeking new perspectives, and continuously learning. It’s about challenging assumptions, exploring possibilities, and staying open to change.

Be A Good Steward

We responsibly manage the resources entrusted to us—time, talent, capital, and relationships with care and integrity. Being a good steward means acting with long-term vision, making thoughtful decisions, and leaving things better than we found them.

Put People First

We prioritize people in every decision and interaction. By leading with empathy, respect, and care, we create a culture where individuals feel valued, supported, and empowered to thrive. When people come first, everything else follows.

Be Accountable

We take ownership of our actions and outcomes. Being accountable means following through on commitments, learning from mistakes, and holding ourselves to the highest standards of integrity and performance. We own the results—good or bad—and strive to continuously improve.