IT Configuration Manager

SSB002 SOUTHSTATE BANK, NATIONAL ASSOCIATION; United States; Hybrid; USD 116,000 - 186,000; Full time

Job summary

SouthState Bank is seeking an IT Configuration Manager to own CMDB strategy, governance, and data quality. The role partners with ITSM, IT Operations, asset management, risk, audit, and business teams to improve visibility into services, assets, and change impacts.

You will lead the enterprise CMDB program, oversee data quality, ensure compliance, and drive continuous improvement. A bachelor’s degree and 5+ years in ITSM/configuration management are expected; ITIL/ServiceNow certifications

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Admin, MIS or related field; equivalent experience considered.
• Minimum of 5 years in ITSM, configuration management, CMDB admin, IT asset mgmt, or related tech discipline.
• ITIL Foundation preferred; ServiceNow/CMDB ITOM training preferred.

Responsibilities

• Lead enterprise CMDB strategy, governance, standards, policies, and roadmap execution.
• Oversee CMDB data quality, reconciliation, relationships, lifecycle, and health metrics.
• Define CI scope, ownership, data requirements, and dependency relationships with IT teams.
• Support incident/problem/change/release, asset, risk, audit, and service management with trusted CMDB data.

Skills

ITIL practices

CMDB governance

Data quality management

Stakeholder management

Discovery & service mapping

Cross-functional leadership

Education

Bachelor’s degree in IT/CS/IS

Tools

ServiceNow

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary

The IT Configuration Manager owns the strategy, governance, accuracy, and ongoing maturity of the Configuration Management Database (CMDB) and related configuration management practices. This role ensures configuration data is reliable, complete, and aligned to IT Service Management, IT Operations, asset management, risk, audit, and business objectives. The position partners across technology, service owners, process owners, and platform teams to improve visibility into IT services, assets, dependencies, and change impacts.

Duties & Responsibilities

• Lead the enterprise configuration management practice, including CMDB strategy, governance, standards, policies, procedures, operating model, and roadmap execution.
• Oversee CMDB data quality, completeness, accuracy, reconciliation, relationship mapping, lifecycle management, and ongoing health metrics.
• Partner with ITSM process owners, service owners, infrastructure teams, application teams, security, audit, and asset management teams to define configuration item scope, ownership, data requirements, and dependency relationships.
• Support incident, problem, change, release, asset, risk, audit, and service management processes by ensuring trusted configuration data is available for impact analysis, reporting, and operational decision-making.
• Manage CMDB-related reporting, dashboards, controls, audits, compliance monitoring, and continuous improvement activities to increase CMDB maturity and stakeholder adoption.
• Lead, coach, and develop team members responsible for configuration management operations, data stewardship, process execution, documentation, and stakeholder support.
• Evaluate and implement CMDB enhancements, integrations, discovery improvements, service mapping capabilities, automation opportunities, and platform functionality in partnership with technical teams.
• Facilitates annual attestations by the business to the data and attributes of a business application

It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Education Requirements: Bachelor’s degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or a related field required; equivalent work experience may be considered.
• Minimum Experience: Minimum of 5 years of experience in IT Service Management, configuration management, CMDB administration, IT asset management, infrastructure operations, or a related technology discipline, including experience leading process improvement or governance initiatives.
• Licenses & Certifications: ITIL Foundation certification preferred. ServiceNow certification, CMDB certification, or related ITSM/ITOM training preferred.
• Knowledge, Skills, & Abilities: Strong knowledge of ITIL practices, IT Service Management processes, configuration management principles, CMDB governance, data quality management, service mapping, discovery, and configuration item lifecycle management. Demonstrated ability to lead cross-functional stakeholders, establish standards, influence process adoption, analyze data quality trends, communicate complex technical concepts, and drive continuous improvement in a complex enterprise environment.

Physical Demands and Work Environment

• Physical Demands: Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to sit, walk, and/or stand for extended periods of time
• Ability to bend and reach
• Work Environment: Office: If the position reports to a physical Company location, the setting will be a typical office environment. Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable). Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

In accordance with Colorado and Virginia law: Pay for this position is anticipated to be between $116,153.00 - $185,543.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 09-12-2026.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

Our business model supports the unique character of the communities we serve and encourages decision making by the banker that is closest to the customer.

We think and act like owners and measure success over entire economic cycles.

We prioritize soundness before short-term profitability and growth.