IT, Compliance, and Customer Service Representative (Part-Time)

Agency Cybersecurity; New York (NY); Sur place; USD 22 000 - 30 000; Temps partiel

Avantages offerts par ce poste

Paid time off

401(k) with employer match

Snacks and drinks

Résumé du poste

Agency Cybersecurity in New York is seeking a reliable, part-time IT support specialist to troubleshoot basic issues, assist with compliance tasks, and handle routine customer service needs. This 20-hour-per-week, in-person role is ideal for a college student seeking hands-on experience in a fast-growing startup.

You’ll learn to use AI tools to solve problems, document tasks, and support a small team. The position may evolve into a full-time role in the future, with snacks, paid time off, and a

Qualifications

• Some college education required; graduate study preferred.
• Ability to communicate clearly and confidently with professional business clients and users.
• Basic computer skills and comfort troubleshooting common technology issues.
• Strong attention to detail, organization, and follow-through.
• Willingness to learn and support a variety of tasks.

Responsabilités

• Troubleshoot basic IT issues and provide help desk support to clients.
• Assist with compliance tasks, documentation, and recordkeeping.
• Respond to routine customer questions and service requests.
• Escalate more complex issues to the appropriate team member.
• Provide general administrative and backup support as needed.

Connaissances

IT support

Customer service

Compliance tasks

Help desk

Formation

Some college education

Description du poste

About Agency Cybersecurity

Agency Cybersecurity is fast growing venture-backed startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.

Pay

$18 per hour

Hours

20 hours per week

Location

100% in person

Available shifts

Monday–Friday, 9:00 AM–1:30 PM or 1:30 PM–6:00 PM

About The Role

We’re looking for a reliable, detail-oriented team member to provide basic IT support, assist with compliance tasks, and handle routine customer service needs. This role also provides backup support to our team and is a great fit for a college student seeking part-time work.

If you love using AI tools to solve problems, learn new skills, and make everyday work more efficient, you’ll be a great fit for this role.

Responsibilities

• Troubleshoot basic IT issues and provide help desk support to clients.
• Assist with compliance tasks, documentation, and recordkeeping.
• Respond to routine customer questions and service requests.
• Escalate more complex issues to the appropriate team member.
• Provide general administrative and backup support as needed.

Qualifications

• Some college education required; graduate-level study preferred.
• Highly professional attitude and the ability to communicate clearly and confidently with professional business clients and users.
• Basic computer skills and comfort troubleshooting common technology issues.
• Strong attention to detail, organization, and follow-through.
• Willingness to learn and support a variety of tasks.

This part-time position may become a full-time role in the future.

Retail or customer service experience is a plus—bring your people skills to a professional office environment.

Retail or customer service experience is a plus, including roles at Apple Store, Trader Joe’s, Best Buy, or similar customer-focused retailers.

Enjoy a fun work environment with snacks and drinks, sick days, paid time off, and a 401(k) with an employer match.