IT Clinical Support Specialist

RiseMe; Peoria (IL); Hybrid; USD 35,000 - 41,000; Full time

Benefits offered by this job

Hybrid work schedule

Remote day per week

Job summary

OSF HealthCare seeks an IT Clinical Support Specialist to provide Tier 1 support for clinical applications and technology services used by internal and external clients. You will troubleshoot, document, investigate, and resolve routine cases and incidents, ensuring issues are prioritized and escalated when needed.

This role supports safe, efficient patient care with strong customer service, in a hybrid work setting with one remote day per week.

Qualifications

• High School Diploma or GED required.
• At least 1 year of IT support, service desk, healthcare operations, clinical support, customer service, or related experience.
• Strong interpersonal and communication skills; proficient with Microsoft software; detail-oriented.

Responsibilities

• Provide Tier 1 support for clinical applications and technology services used by internal and external clients.
• Troubleshoot, document, investigate, and resolve routine cases affecting clinical workflows; escalate when necessary.
• Maintain high level of customer service and contribute to safe, efficient patient care.

Skills

Interpersonal skills

Communication skills

Microsoft software

Analytical skills

Problem-solving

Detail-oriented

Education

High School Diploma / GED

Associate degree in information technology

Associate degree in healthcare informatics

Tools

ITSM platforms

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $25.53 - $30.04/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Currently the incumbent will be allowed to work from home 1 day per week of their choice with the rest of the week working in office (this hybrid work schedule is subject to change at discretion of leadership).

Overview

POSITION SUMMARY: The IT Clinical Support Specialist provides Tier 1 support for clinical applications and technology services utilized by internal and external clients. This position focuses on routine troubleshooting, user support, and the maintenance of healthcare technology systems that support clinical operations. Responsibilities include receiving, documenting, investigating, and resolving routine cases and incidents affecting clinical workflows and applications. The specialist serves as a key point of contact between end users and technical support teams, ensuring issues are accurately documented, appropriately prioritized, and escalated when necessary. This position contributes to the delivery of safe, efficient, and reliable patient care by supporting the effective use of clinical technologies and maintaining a high level of customer service.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School Diploma/ GED
• Experience: One year of experience in information technology support, service desk support, healthcare operations, clinical support, customer service, or a related field.
• Other Skills/ Knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem-solving skills, with the ability to be detail oriented.

PREFERRED QUALIFICATIONS:

• Education: Associate degree in information technology, healthcare informatics, health information management, nursing, clinical healthcare, computer science, or related fields.
• Experience: Experience supporting healthcare technologies or electronic health record systems. Experience utilizing ticketing or ITSM platforms.

OSF HealthCare is an Equal Opportunity Employer.